Melody Long
Midland,Texas
Summary
Friendly Customer Service Specialist experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
29
29
years of professional experience
Work History
Customer Service Cashier
Murdochs Ranch Supply
Evanston, WY
09.2015 - 01.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Fast paced sales environment with high customer counts
Bartender Shift Manager
Best Western Hotels & Resorts
Evanston, WY
08.1999 - 12.2017
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- One of the highest tipped employees.
- Averaged $4,000-$6,000 in sales per weekend shift
Customer Service Associate
Target Supercenter
Orem, Utah
04.1996 - 07.1999
- Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
- Used basic mathematical skills to estimate weights, heights and centers of balance for proper pallet building.
- Performed section resets to match new planograms.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Showroom Manager
TileWorld
Provo, UT
01.1993 - 04.1996
- Provided prompt, courteous service to every individual entering showroom.
- Supervised inventory and placed orders to replenish low running supplies.
- Generated personal sales to meet or exceed established sales goals.
- Managed custom projects by completing initial quotes, design and sample requests.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Won a customer service award after designing the winning ceramic tile in the 1994 Parade of Homes
Head Housekeeper
Utah Valley Regional Medical Center
Provo, UT
09.1991 - 01.1993
- Completed schedules, shift reports and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed laundry sorting, washing, drying and ironing.
- Communicated repair needs to maintenance staff.
- Scrubbed, buffed, waxed and polished floors as needed
- Employee of the month April 1992
Education
No Degree - General Studies
Western Wyoming Community College
Rock Springs, WYDiploma - Small Business Management
ICS
Scranton, PA03.1997
High School Diploma -
Provo High School
Provo, UT05.1985
Skills
- Detail-Oriented
- Product Location
- Reliable and Responsible
- Customer Relations
- Hospitality and Guest Service
- Handling Difficult Customers
- Proficient in Microsoft Office
- Merchandising and Display
- Problem Solving
- Decision Making
- Flexible Work Schedule
- Relationship Building
Timeline
Customer Service Cashier
Murdochs Ranch Supply
09.2015 - 01.2018
Bartender Shift Manager
Best Western Hotels & Resorts
08.1999 - 12.2017
Customer Service Associate
Target Supercenter
04.1996 - 07.1999
Showroom Manager
TileWorld
01.1993 - 04.1996
Head Housekeeper
Utah Valley Regional Medical Center
09.1991 - 01.1993
No Degree - General Studies
Western Wyoming Community College
Diploma - Small Business Management
ICS
High School Diploma -
Provo High School
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