Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melody Love-Gales

Lawton,OK

Summary

Results-driven professional with a proven track record in delivering exceptional customer service. Highly skilled at identifying customer needs and resolving concerns, bringing a high-energy and disciplined approach to every interaction. Solid background in customer service and technical support, adept at quickly understanding customer requirements and finding effective solutions. Goal is to enhance customer satisfaction in a fast-paced and professional manner. Well-prepared for a Senior Advisor role, leveraging extensive experience in providing strategic direction and implementing impactful policies. Reputation for strong team collaboration and adaptability to changing needs. Key skills include strategic planning, stakeholder management, driving positive outcomes, and achieving organizational goals.

Overview

9
9
years of professional experience

Work History

IOS Senior Advisor

Apple Inc.
08.2017 - Current
  • Handled software troubleshooting on multiple consumer platforms (iPad, iPhone, Apple watch, iPod and Mac)
  • Accepted and processed customer payments in cash, credit cards and checks, checking for validity
  • Identified customer issue in a clear, courteous and straight forward manner
  • Conducted research to address customer needs and concerns
  • Follow up with clients to ensure outstanding customer satisfaction
  • Evaluated the customers' needs and provided service options to meet their requirements
  • Effectively communicated with other employees and upper management to ensure complete care of customers
  • Maintained department standards for quality and productivity metrics

Partner Relations Tier 1

Apple Inc.
05.2024 - 12.2024
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Stayed informed on industry development trends..

IOS Advisor

Apple Inc.
09.2015 - 08.2017
  • Answered customer queries related to products, services or their specific accounts
  • Assessed customer needs based on words and tone of voice to determine the best action to take for customer retention
  • Maintain detailed records of all customer interactions to ensure all representatives have correct information
  • Provided technical support for customers who needed assistance with services or products purchased
  • Identified and solved technical issues with a variety of diagnostic tools

Education

Associate of Business Administration - Associate Degree

Cameron University
Lawton, OK
02-2016

Skills

  • Outstanding people skills
  • Problem-solving abilities
  • Issue resolution
  • Excellent communication abilities
  • Fast learner
  • Dependable
  • Customer service expert
  • Use of Apple diagnostic tools
  • Knowledgeable in Mac system
  • Knowledgeable in Apple iOS systems

Timeline

Partner Relations Tier 1

Apple Inc.
05.2024 - 12.2024

IOS Senior Advisor

Apple Inc.
08.2017 - Current

IOS Advisor

Apple Inc.
09.2015 - 08.2017

Associate of Business Administration - Associate Degree

Cameron University
Melody Love-Gales