Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melody Macias

Needles,CA

Summary

Experienced property management professional with a proven track record of delivering outstanding results. Skilled in overseeing properties, ensuring tenant satisfaction, and managing budgets effectively.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Property Manager

StorWise Self Storage
10.2020 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.

Onsite Manager

A Family Storage
02.2019 - 10.2020
  • Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
  • Collaborated with other team members to ensure seamless coverage during peak times or staffing shortages.
  • Trained new employees on company policies, procedures, and best practices for consistent service delivery.
  • Developed strong relationships with local businesses, generating referrals and promoting the self-storage facility within the community.
  • Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.

General Manager

Continental Ranch Self Storage
08.2015 - 08.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
  • Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
  • Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Area Supervisor

HSS Hospitality Solutions
07.2012 - 09.2015
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Organized career fairs and networking events to increase community visibility and attract potential candidates from various industries and backgrounds.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

Cashier Team Lead

Desert Diamond Casinos
01.2009 - 06.2012
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Pima Community College
Tucson, AZ

Roosevelt High School
Los Angeles, CA

Skills

  • Property management
  • Payment collection
  • Customer service-focused
  • Marketing and advertising
  • Payroll administration
  • Data entry
  • Inventory management
  • Multitasking and organization

Certification

  • Property Management, Peach Academy - 2024
  • Human Resource Management, Gardridge Training Center - 2025

Timeline

Property Manager

StorWise Self Storage
10.2020 - Current

Onsite Manager

A Family Storage
02.2019 - 10.2020

General Manager

Continental Ranch Self Storage
08.2015 - 08.2018

Area Supervisor

HSS Hospitality Solutions
07.2012 - 09.2015

Cashier Team Lead

Desert Diamond Casinos
01.2009 - 06.2012

Pima Community College

Roosevelt High School

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