Melody Mackey
Kemp,TX
Summary
An enthusiastic and committed individual seeking a position at Baylor Scott and White to bring professionalism and poise to the front line. Offers strong communication and excellent customer service skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly employee committed to aiding others. Detail‐orientated and highly organized with a desire to meet and exceed expectations.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist I
Baylor Scott & White Health
Dallas, TX
03.2024 - Current
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Maintained a high level of professionalism while interacting with customers via phone.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Intake Coordinator
Cedar Creek Clinic
Gun Barrel City, TX
02.2023 - 09.2023
- Greeting patients professionally both in person and on the phone
- Skilled in maintaining schedules, making appointments, taking messages, and treating patients with care and respect
- Answering calls in a high call volume clinic while multitasking to check patients in
- Collect patient information and insurance to build new patient charts
- Quickly answering or properly referring questions and issues
- Notifying providers of patient arrivals
- Verifying financial records and collecting patient charges
- Verifying that insurance is active for a patient and determine whether patient has a co-pay or deductible
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Administrative Assistant
Custom Works Plumbing
Mabank, TX
11.2021 - 11.2022
- Recorded daily expenses in QuickBooks
- Billed invoices for jobs in QuickBooks
- Typed up and submitted proposals for jobs
- Pulled city permits for plumbing jobs
- Scheduled appointments, kept an appointment calendar, and sent reminders
- Daily duties included copying, scanning, and compiling documents
- Became a certified notary.
Member Services Representative
TVEC
Kaufman, TX
01.2021 - 10.2021
- Demonstrated outstanding customer service, resolved customer concerns, and helped build customer loyalty
- Answered and resolved customer calls in a high-volume call center
- Maintained confidentiality of client information and accounts
- Submitted service orders, processed payments, and resolved billing issues.
Teller and Loan Operations Clerk/Documentation Specialist
First National Bank of Kemp
Kemp, TX
04.2016 - 01.2021
- Fulfilled diverse duties including opening and closing the bank, operating money counters, balancing and replenishing ATMs, balancing the vault, maintaining a balanced teller till, answering and assisting with diverse phone calls, closing accounts, filing documents, scanning documents, and ability to assist with debit card issues
- Maintained confidentiality of bank records and client information
- Detailed oriented will all work.
Education
High School Diploma -
W.E. Boswell High School
05.2012
Skills
- Demonstrates outstanding customer service, resolves customer concerns, and helps build customer loyalty
- Appointment Scheduling
- Multitasking and Organization
- Phone and Email Etiquette
- Ability to learn new systems and procedures quickly and efficiently
- Trained and familiar with how to use QuickBooks, Word, Excel, OneNote, and Epic
- Proficient with working with office equipment – computers, printers, scanning and faxing
- Maintains an organized workstation
- Pays close attention to details
- Call center experience in a high-volume call center
- Finishes work in a timely manner
- Reliable and dependable
References
Shelby Crapanzano
Customer Service Specialist I
Baylor Scott and White
(903) 288-9730
shelbylynnr23@gmail.com
Niki Walter
Intake Coordinator/Manager
Cedar Creek Clinic
(903) 456-5565
cedarcreekclinic@gmail.com
Angela Fletcher
Office Manager
Custom Works Plumbing
(903) 944-6410 angela@customworksplumbing.com
Dee Ann Owens
SVP/ Chief Operations Officer
First National Bank of Kemp (Harmony Bank)
(430) 255-2511
dee.owens@fnbkemp.com
Timeline
Customer Service Specialist I
Baylor Scott & White Health
03.2024 - Current
Intake Coordinator
Cedar Creek Clinic
02.2023 - 09.2023
Administrative Assistant
Custom Works Plumbing
11.2021 - 11.2022
Member Services Representative
TVEC
01.2021 - 10.2021
Teller and Loan Operations Clerk/Documentation Specialist
First National Bank of Kemp
04.2016 - 01.2021
High School Diploma -
W.E. Boswell High School
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