Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Melody Mainville

Melody Mainville

Kannapolis,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Diligent and skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Focused customer relations professional skilled in lead generation, customer relationship development and sales.

Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Partner Success Advisor IT Customer Support

Visual Club Mate
Kannapolis, United States
08.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Processed customer adjustments to maintain financial accounts.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Cook/Prep Cook

Mcdonalds
Sonora, CA
09.2019 - 07.2021
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Cooked [Number] take-out orders per shift and securely packaged and labeled each order.
  • Trained and assisted new kitchen staff members.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
  • Managed opening and closing shift kitchen tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Maintained food safety and sanitation standards.

Education

High School Diploma -

Summerville High School
Tuolumne, CA
06.1998

Skills

  • Microsoft Certification
  • Help Desk Support
  • Analytical and Methodical
  • Interpretation and Translation Services
  • Tracking and Documentation
  • Resolving Problems and Incidents
  • Hardware and Software Repair
  • Customer Satisfaction
  • Customer Retention Strategies
  • Organizational Skills
  • Responding to Difficult Customers
  • Service Quality
  • Software Evaluation
  • Microsoft Windows and Office
  • Needs Assessment
  • System Performance Assessment
  • Customer Experience
  • POS Systems and Ordering Platforms
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Collaborative Team Player
  • Customer Loyalty
  • Customer Account Management
  • Upbeat and Positive Personality
  • Credit Card Payment Processing
  • Telephone Management
  • Inquiry Requests
  • Billing Adjustments and Refunds
  • Membership Registrations
  • Customer Communication and Empathy
  • Complaint Response
  • Team-Oriented and Cooperative
  • Patient and Empathetic
  • Skilled in Microsoft Office
  • Weights and Measurements
  • Dish Preparation
  • Recipe Adherence
  • Safe Food Handling
  • Policy and Procedure Compliance
  • Menu Planning
  • Cleaning and Sanitizing
  • Stocking and Replenishing
  • Regulatory Standards
  • Plating and Presentation
  • Kitchen Equipment Operation
  • Teamwork and Collaboration
  • Food Preparation and Safety
  • Customer Service
  • Food Service Sanitation
  • Cooking and Baking
  • Understanding Customer Needs
  • Guest Experiences
  • Guest Satisfaction

Timeline

Partner Success Advisor IT Customer Support

Visual Club Mate
08.2021 - Current

Cook/Prep Cook

Mcdonalds
09.2019 - 07.2021

High School Diploma -

Summerville High School

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Melody Mainville