Melody Martinez- Davis
Madison Heights,VA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
14
14
years of professional experience
Work History
Paralegal
Virginia Legal Aid Society
Lynchburg , VA
2011.07 - 2021.04
- Responded to client calls and inquiries to deliver applicable information.
- Maintained client files according to established protocols.
- Stayed abreast of changes in legislative and regulatory guidelines.
- Provided administrative support such as answering phones or scheduling appointments.
- Organized client calendars, prepared mailings and handled high call volumes.
- Advised clients on procedural matters related to their cases.
- Contacted witnesses and scheduled interviews and evaluations.
- Participated in client interviews, observed questioning process and documented information.
- Entered client data into Law-data base to manage records and customer relationships
- Met with clients and attorneys to discuss case details and evidence.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
Housing Assistant\ Field Inspector
FEMA
Purvis , MS
2007.09 - 2009.10
- Implemented property inspection procedures to maintain compliance with housing codes.
- Reviewed physical structures for unusual deterioration or mismanagement to report to facilities and operations management.
- Coordinated repairs with outside contractors when necessary.
- Ensured that all safety protocols were followed at the complex.
- Inspected vacant units before move-in dates to verify that they met standards of cleanliness and safety.
- Conducted routine inspections of apartments for maintenance needs.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
General Studies
Los Angeles Harbor College
Wilmington, CASkills
- Proficient in MS Office
- Understands Confidentiality
- Attorney Support
- Document Preparation
- Administrative Support
References
References available upon request.
Timeline
Paralegal
Virginia Legal Aid Society
2011.07 - 2021.04
Housing Assistant\ Field Inspector
FEMA
2007.09 - 2009.10
General Studies
Los Angeles Harbor College
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