Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melody McCraney

Cornelius,OR

Summary

Dependable Customer Service Representative and Manager with 10+ years of experience. Productive relationship builder: excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Dynamic customer service professional experienced in call-center, store and private resident settings. Highly professional, hardworking and dependable, reliable and able to perform duties with minimal supervision Team-driven leader in personnel management and fair labor. Customer-driven and motivated to serve community.

Experienced with creating wide range of baked goods from scratch. Utilizes precise measurements and techniques to ensure consistency and quality. Strong understanding of flavor combinations and presentation to enhance customer satisfaction.

Diligent baker and cook with background in home baking. Proven ability to create variety of baked goods, ensuring quality and consistency in every batch. Demonstrated skills in time management and recipe adaptation.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Home Baker/ Private Chef

Self
05.2015 - 03.2025
  • Collaborated with clients to design custom cakes for weddings, birthdays, anniversaries, and other events that exceeded expectations in both taste and appearance.
  • Developed unique recipes that catered to client tastes and preferences, resulting in a diverse product offering with strong appeal.
  • Conducted regular quality control checks on products, ensuring consistency in taste and presentation for each order fulfilled.
  • Demonstrated excellent time management skills by juggling multiple orders simultaneously without sacrificing quality or timeliness.
  • Enhanced customer satisfaction by providing high-quality, visually appealing baked goods for special occasions and everyday enjoyment.
  • Streamlined baking processes for improved efficiency, consistently meeting deadlines and maintaining a clean, organized workspace.
  • Incorporated seasonal ingredients and flavors into product offerings to keep customers interested and excited about our menu throughout the year.
  • Increased repeat business through exceptional customer service and attention to individual preferences and dietary needs.
  • Contributed to increased sales revenue by upselling additional products such as cookies, cupcakes, and pastries alongside primary cake orders.
  • Produced consistently high-quality baked goods for customers.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Processed customer orders and payment transactions.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Followed food safety standards when handling ingredients.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Cleaned and maintained kitchen equipment and oven.
  • Prepared frostings and other toppings for cakes and pastries.
  • Cut and shaped dough for pies, rolls and other pastries.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Packaged finished products for sale.
  • Determined baking times for various items.
  • Worked closely with clients regarding their nutritional goals and implemented meal plans accordingly.
  • Prepared high-quality meals for clients with diverse palates, emphasizing the use of fresh, local ingredients.
  • Adapted quickly to last-minute changes in menu requests or guest counts without sacrificing quality or presentation standards.
  • Demonstrated versatility by preparing various types of cuisine from around the world according to client preferences.
  • Upheld confidentiality agreements with clientele while providing discrete personal chef services in various settings.
  • Shopped for ingredients.
  • Managed all aspects of meal planning, grocery shopping, and budgeting to ensure timely service delivery.
  • Safely packaged and labeled each individual meal.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Met with client and discussed preferred meals, dietary restrictions and food allergies.
  • Sanitized kitchen surfaces and equipment and cleaned grills, griddles and ovens.

EDU Customer Service Representative

Quinstreet
07.2013 - 06.2014
  • Works in a positive, team-oriented and structured call center environment and make outbound calls to prospects, building rapport with each customer, processing transactions, answering their questions, resolving issues, and answering any questions that the client might have.
  • Works to develop an in-depth understanding of the customers spoken and unspoken needs
  • Identifies and resolves the customer's issues and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know
  • Navigates in a Windows based system through a series of databases in order to access the appropriate information to service the customer
  • Information gathering, talk through education options, submit to schools
  • Education services-opted into schools/education/degrees
  • SOFT sales, not pushing down their throats
  • Fortune 500 organization

Customer Service Associate/Cafe Manager

Frys Electronics
02.2009 - 09.2012
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Assisted customers with making payments or establishing payment plans to bring accounts current. Upheld quality control policies and procedures to increase customer satisfaction. Addressed inquiries, resolved customer issues and concerns and managed customer relations. Trained new hires on products and services, best practices and protocols to reduce process gaps. Recruit, hire, train, and supervise café staff. Prepared and served food and drinks for customers. Maintained calm demeanor during high-volume periods and special events. Described menu items to customers and suggested products based on stated preferences. Reconciled daily sales each shift, counting member drawers to analyze discrepancies. Took inventory of supplies and equipment and placed new orders to maintain stock levels. Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions. Collaborated with Store Manager to discuss future adjustments to increase sales and operational efficiency.

Education

High School Diploma -

Hawaii Pacific University

Skills

  • Multitasking and Prioritization
  • Upselling Products and Services
  • POS Systems and Ordering Platforms
  • Adaptive Team Player
  • Customer Relations
  • Product Organization
  • Training and Development
  • Management
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Store Maintenance
  • Retail Sales Customer Service
  • Teamwork and Collaboration
  • Professional and Courteous
  • Sanitation practices
  • Customer service
  • Attention to detail
  • Verbal and written communication
  • Food safety and sanitation
  • Teamwork
  • Reliable and responsible

Timeline

Home Baker/ Private Chef

Self
05.2015 - 03.2025

EDU Customer Service Representative

Quinstreet
07.2013 - 06.2014

Customer Service Associate/Cafe Manager

Frys Electronics
02.2009 - 09.2012

High School Diploma -

Hawaii Pacific University

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