Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Melody Melondoll

United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and security measures. Hands-on Community Manager known for excellent public relations and marketing coordination. Highly experienced professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.

Overview

16
16
years of professional experience

Work History

Operations Assistant

Naka-kon
11.2020 - Current
  • Managed day-to-day department operations with effective workflow coordination.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted operations manager with planning of routine operations and special projects.
  • Monitored online stability levels.
  • Monitored discord and stream chats. Ensuring all rules were followed and following rules put in place when offense occurred.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Assisted with online customer service.
  • Analyzed stream operations and reported on how to improve them.
  • Promptly addressed customer inquiries and complaints to foster swift resolution.

Owner/Operator

Grievingdoll
04.2020 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, and purchasing to handle financial needs.
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Photographed high-quality images for various print and digital projects.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Used excellent communication skills to delegate tasks and achieve successful event outcomes.
  • Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
  • Participated in strategy development and planning to grow organizing program and advance campaigns.
  • Designed and implemented comprehensive organizational strategies to maximize efficiency.
  • Prepared and presented comprehensive event summaries to investors to provide highlights and developments.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided emotional support and companionship to clients.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Organized material to research and complete writing tasks.
  • Brainstormed ideas to create useful content for clients.
  • Researched and wrote original content.
  • Interviewed individuals by phone, video chat and in-person to write news stories.
  • Incorporated review comments and corrections into existing documentation.
  • Assisted with drafting speeches and program talking points for events.

Online Moderator

Ghostinthemachine
12.2020 - 09.2021
  • Addressed and resolved community complaints and inquiries, maintaining high satisfaction.
  • Produced reports about community activities and health status to keep mods, and streamer informed.
  • Mediated disputes between mods and streamer. Actively addressing and working to resolve issues.
  • Delivered complaints commendations, and suggestions to mod team and streamer.
  • Developed and implemented unique and engaging activities for community and stream team.
  • Coordinated scheduling with streamer
  • Remained current on community members health and well beings, and checked in on everyone individually. Keeping a high standard of relations between community and streamer.
  • Conducted thorough background checks on flagged individuals.
  • Researched analytics and algorithms, noting down helpful information to improve streamer growth.
  • Documented records of incidents, and kept them organized under file.
  • Coordinated as acting streamer during overnight events.

Coordinator/Community Moderator

SteamClockGames
07.2016 - 12.2019
  • Built relationships with community.
  • Maintained documentation, wrote reports and tracked expenses using Microsoft Word.
  • Developed and implemented unique and engaging activities for community.
  • Coordinated schedules and timelines for events.
  • Performed event coordination for larger parties and gatherings.
  • Corresponded with clients to answer questions and resolve issues.
  • Established working relationships by organizing various events.
  • Conferred with event staff at event site to coordinate details.
  • Performed face-to-face meetings to finalize contract for services and event details.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Evaluated and selected service providers and vendors according to customer requirements.

Community Administrator

Animelife Battlefront
02.2011 - 09.2018
  • Approved, reviewed and edited content flowing to website.
  • Managed content distribution to online social media platforms.
  • Utilized analytics and site metrics to determine areas of improvement.
  • Used content management system to analyze user engagement and website traffic metrics.
  • Directed content of website by gathering information and integrating data.
  • Maintained content marketing calendar to schedule creation and delivery deadlines.
  • Edited and revised wide array of content for accuracy, clarity and consistency.
  • Generated and maintained style guides to encourage consistent quality of content.
  • Edited and reviewed content for grammar, spelling and punctuation.
  • Selected relevant images to accompany content for maximum impact.
  • Developed and maintained editorial standards for content.
  • Researched topics to create accurate and engaging content.
  • Delegated and tracked each staff member's assignments and deadlines.
  • Wrote and created content for various topics and mediums.

Leader

Reject The Times
03.2009 - 09.2018
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on composition and assigned duties.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Assisted with new hire processing and existing training programs.
  • Attended industry events to represent organization and build professional network.
  • Worked with colleagues to create prototypes for designs and training materials.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated team to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained and processed invoices, deposits, and money logs.

Division Leader

KSI Global
10.2007 - 10.2012
  • Maintained positive community relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry members.
  • Opened and closed squads and monitored shift changes to uphold successful operations strategies and maximize success.
  • Established team priorities, maintained and created, schedules and monitored performance.
  • Evaluated squad members and leaders performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive recruitment and performance in the company.
  • Recruited, interviewed and hired members, and implemented mentoring programs to promote positive feedback and engagement.
  • Developed unique personality matching program to maximize performance and stability amongst all members in my division.
  • Trained squad leaders and their second leads in managing squads, proper paperwork filing, scheduling, and standards of expectation.
  • Established performance goals for squads and provided feedback on methods for reaching those milestones.

Education

High School Diploma -

N/a
N/a
12.2010

Skills

  • Complex Problem-Solving
  • Efficiency Improvement
  • Inventory Management
  • Special Events
  • Professional Networking
  • Contract Negotiation
  • Planning and Coordination
  • Interpersonal Communication
  • Multitasking Abilities
  • MS Office
  • Photography and Videography
  • Book Publishing

Additional Information

I have undergone a lot of research and training from many leading industry professionals in finances, marketing, analytics and growth and much more. I network easy and am professionally friendly. I received training in public speech for 6 years when I was younger. I am trained in classic, opera, and jazz singing. I am trained in classic and jazz piano. I have received multiple awards for my audio and video editing. I am working toward my hours for being licensed as a Professional Organizer. I have helped over five other people I did not immediately work for, go from small time to partnered streamers. I have undergone months of research and training with a team of paid professionals on learning Youtube, Twitch, Facebook, Instagram, and TikTok algorithms and analytics. I somewhat understand Twitter's algorithms but not anything I would say I fully comprehend.

Languages

Braille
Full Professional
French
Elementary

Timeline

Online Moderator

Ghostinthemachine
12.2020 - 09.2021

Operations Assistant

Naka-kon
11.2020 - Current

Owner/Operator

Grievingdoll
04.2020 - Current

Coordinator/Community Moderator

SteamClockGames
07.2016 - 12.2019

Community Administrator

Animelife Battlefront
02.2011 - 09.2018

Leader

Reject The Times
03.2009 - 09.2018

Division Leader

KSI Global
10.2007 - 10.2012

High School Diploma -

N/a

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