Melody Merrill
Graham,AL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking customer service representative assessed charges for services requested or collected deposits and payments. Contacted customers regarding status updates or adjustments. Trained customers on new policies or procedures and responded to emails or messages in timely manner.
Overview
22
22
years of professional experience
Work History
Reading Interventionist
Carroll County Schools
06.2022 - 12.2023
- Developed personalized lesson plans that focused on specific areas of improvement for each student, leading to significant progress in reading skills
- Monitored and assessed student progress through data-driven analysis, adjusting instruction as necessary for optimal results
- Built strong relationships with parents, establishing open communication lines and sharing resources to reinforce at-home practice of learned skills
- Tracked student achievements using standardized assessments and informal observations, providing valuable insights for future instructional planning
- Provided ongoing professional development opportunities for teachers related to best practices in reading intervention strategies, contributing to overall school success in literacy education
- Collaborated with school leadership to develop and implement comprehensive reading intervention programs, continuously refining the curriculum for maximum effectiveness
Educator
Cleburne County Schools
11.2017 - 06.2022
- Built relationships and communicated with parents to provide best learning environment for children
- Managed classroom activities, parent conferences, and lesson plans
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
Director
Thirty One Gifts
11.2012 - 12.2017
- Encouraged, motivated, and directed a team to achieve daily and long-term operations and business goals
- Worked closely with organizational leadership and personal leader/director to strategically build personal relationships with customers
- Managed daily operations of a personal business to foster increased productivity
- Monitored workflow and administrative processes to keep operations of planned events and sales running smoothly
- Assisted leadership with launch of start-up to achieve set goal every month
- Sold over 25K in merchandise during my best year.
Substitute Teacher/Instructional Aide
Kelly Services
08.2015 - 10.2017
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need
- Enforced school rules, dress code and behavior to offer positive, learning-oriented environment to students
- Monitored students during transitional and non-class times such as lunch periods and recess
- Adapted curricula and lesson plans to specific abilities and interests of each child through personalized attention and small group instruction
- Upheld classroom routines to support student environments and maintain consistent schedules
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
Front Desk Triage Receptionist/Billing
Wedowee Hospital
01.2011 - 05.2015
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients. Answered central telephone system and directed calls accordingly
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Promoted a culture of safety within the emergency department, adhering strictly to infection control protocols and reporting any potential hazards promptly to appropriate personnel.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions
State of Alabama Medicaid Prior Authorization Prog
Call Center
03.2002 - 05.2005
- Balanced multiple tasks simultaneously without compromising quality or customer satisfaction in a fast-paced setting
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding
- Verified eligibility and compliance with authorization requirements for service providers including approvals and denials
Education
Master in Instructional Technology And Design Instructional Technology And Design -
University of North Alabama
AL, AL05.2023
Bachelor of Elementary Education Elementary Education -
Grand Canyon University
AZ, AZ03.2020
Technical Certificate in Early Childhood And Ed Early Childhood Education -
West Georgia Technical College
GA, GA01.2016
Bachelor of Science Human Services -
Auburn University
AL, AL01.2005
Associate of Science Associate of Science-Transfer -
Southern Union State Community College
AL, AL01.2001
High School Diploma -
Handley High School
AL, AL01.1999
Skills
- Patience
- Constant Learner
- Adaptability
- Teamwork
- Imagination
- Communication
- Online Teaching/Hybrid
- Educational Settings
- Differentiated Instruction
- Instructional Materials Creation
- Educational Strategies
- Group and Individual Instruction
- Parent Interaction
- Academic Goals
- Organizational Skills
- Good Telephone Etiquette
- Customer Service
- Project Planning
Accomplishments
- Certified Educator in the states of Arizona, Alabama, and Georgia
- 10+ years of experience
- Summa Cum Laude Graduate
- Presidents List
- National Society of Collegiate Scholars Member
- National Educators Association Member
- ESL & ESOL (English to speakers of other languages) Advanced Methodologies of Structured English Immersion
- Proficient in both Microsoft and Google
- Call center multi phone experience
Timeline
Reading Interventionist
Carroll County Schools
06.2022 - 12.2023
Educator
Cleburne County Schools
11.2017 - 06.2022
Substitute Teacher/Instructional Aide
Kelly Services
08.2015 - 10.2017
Director
Thirty One Gifts
11.2012 - 12.2017
Front Desk Triage Receptionist/Billing
Wedowee Hospital
01.2011 - 05.2015
State of Alabama Medicaid Prior Authorization Prog
Call Center
03.2002 - 05.2005
Master in Instructional Technology And Design Instructional Technology And Design -
University of North Alabama
Bachelor of Elementary Education Elementary Education -
Grand Canyon University
Technical Certificate in Early Childhood And Ed Early Childhood Education -
West Georgia Technical College
Bachelor of Science Human Services -
Auburn University
Associate of Science Associate of Science-Transfer -
Southern Union State Community College
High School Diploma -
Handley High School
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