Melody Mimbs
Copperas Cove,TX
Summary
Determined client oriented professional eager to apply collective knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Uses time management and organizational skills to meet deadlines while building and maintaining relationships and client satisfaction.
Overview
27
27
years of professional experience
Work History
Relationship Banker
Bank Of America
03.2022 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Consistently met deadlines by using time management skills and effective scheduling of client portfolio.
- Maintained client records in compliance with confidentiality and banking regulations on a daily basis.
Lead Dental Assistant
Smile Magic Family Dental
07.2021 - 03.2022
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Maintained dental supply inventory by organizing, checking stock to determine inventory levels and placing and expediting orders for supplies.
- Trained dental assistants on procedures and proper set up, sterilization procedures, and records management for clients.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Set up all clinic rooms to maximize efficiency and flow of the schedule, kept assistants on task to maintain time management and reduce client wait time.
Dental Team Lead
Lake Oconee Family Dentistry
04.2018 - 04.2021
- Coordinated patient treatment plans with dentist and hygienist, ensuring a seamless experience for all parties involved.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
Education
Some College (No Degree) - Business Administration
Georgia College And State University
Milledgeville, GAHigh School Diploma -
Brentwood School
Sandersville, GA05.1994
Skills
- Relationship building and management
- Sales expertise
- Time Management
- Self - motivation
- Empathy and Compassion
- Attention to detail
- Goal oriented and performance driven
- Organized and efficient
- Work well individually and with a team
Timeline
Relationship Banker
Bank Of America
03.2022 - Current
Lead Dental Assistant
Smile Magic Family Dental
07.2021 - 03.2022
Dental Team Lead
Lake Oconee Family Dentistry
04.2018 - 04.2021
Some College (No Degree) - Business Administration
Georgia College And State University
High School Diploma -
Brentwood School