Melody Moncada
Wichita
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility.. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
15
15
years of professional experience
Work History
Surgery Scheduler Coordinater
Ascension
10.2023 - Current
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Contributed to overall clinic success with proactive identification of areas for process improvement in scheduling systems.
- Performed various administrative tasks by filing, copying and faxing documents.
Patient Access Representative
Ascension
01.2021 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Responded to inquiries by directing calls to appropriate personnel.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Cashier/key Holder
Dollar General
09.2021 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Rural Carrier Associate
United States Post Office
07.2021 - 10.2021
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Organized mail ahead of delivery runs for correct routing.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Handled accurate cash payments for postage and incurred fees.
Patient Care Coordinator
Hearing HealthCare Associates
04.2013 - 03.2021
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Greeted and assisted patients with check-in for appointments.
- Cleaned hearing aids
- Repaired hearing aids
- Cleaning duties - vacuum and mop floors, clean bathroom, wipe down counters
Medical Assistant
Planned Parenthood
01.2009 - 01.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Registered Medical Assistant - Medical Assisting
Wichita Technical Institute
Wichita, KS02.2008
Skills
- Customer Assistance
- Time Management Skills
- Medical Assistant
- Clerical and Filing Support
- Patient Registration
- Multi-Line Telephone Systems
- Outbound Calling
- Phone and Email Etiquette
- Bilingual in Spanish and English
- multi-tasking clinic chats, phone lines, patient check in , referrals phone calls
Languages
Spanish
Native or Bilingual
Timeline
Surgery Scheduler Coordinater
Ascension
10.2023 - Current
Cashier/key Holder
Dollar General
09.2021 - 12.2023
Rural Carrier Associate
United States Post Office
07.2021 - 10.2021
Patient Access Representative
Ascension
01.2021 - Current
Patient Care Coordinator
Hearing HealthCare Associates
04.2013 - 03.2021
Medical Assistant
Planned Parenthood
01.2009 - 01.2013
Registered Medical Assistant - Medical Assisting
Wichita Technical Institute