Summary
Overview
Work History
Education
Languages
Administration Professional
Timeline
Generic

Melody Moon

Berwyn,Illinois

Summary

Proficiency with Microsoft Word, PowerPoint, Excel Superior communication and interpersonal skills and the ability to establish excellent rapport with colleagues, clients, and vendors at all organizational levels. Highly focused and results-oriented in support of complex, deadline-driven operations; able to identify goals and priorities and resolve issues in the early stages. Strong work ethic blended with excellent analytical and organizational skills. Extremely detail-focused, driven by deadlines and able to adapt to changing demands and business conditions. Creative and resourceful with strong problem-solving skills; a multi-tasker with the ability to work independently and as part of a team.

Overview

11
11
years of professional experience

Work History

Administrative Assistant/Receptionist

MTH Industries
01.2019 - 06.2020
  • Company Overview: MTH Industries is Chicagoland’s leading glass and architectural metal contractor. With a tradition of old-world craftsmanship, quality, and personal service dating to 1886, MTH is now in its third century as a vital part of the area’s construction and real estate industries
  • Completed various jobs and projects as assigned.
  • Proactively manage project-related issues on account.
  • Demonstrating a proactive focus on meeting client and project requirements in a timely and cost-effective manner.
  • Interface with architects, facility managers and vendors.
  • Maintain client relationships and manage conflict resolution.
  • Monitor and follow up with project managers on Clarizen data integrity.
  • Upon award of a project, assist with the development of project-specific and client driven goals, schedules, budgets, and detailed assumptions.
  • Demonstrate proficiency in the use and application of all PDS technology as required for assigned projects.
  • Manage accounts receivables according to the guidelines and requirements set by the Regional Operations manager.
  • Ensure that all accounts receivables are maintained at a level not to exceed planned working capital charge as set by corporate finance, account finance team and/or the Regional Operations Manager.

Universal Banker

PNC Bank
03.2017 - 05.2018
  • Company Overview: PNC Bank, operates in 27 states and the District of Columbia, with 2,629 branches and 9,523 ATMs. PNC Bank is on the list of largest banks in the United States by assets and is one of the largest banks by number of branches, deposits, and number of ATMs.
  • Responsible for opening and maintaining accounts Cross sell opportunities during appointments.
  • Knowledge of lending practices and compliance
  • Always up to date on training
  • Takes lead on sales calls
  • Proficient in Microsoft office
  • Professionalism when taking calls
  • Impeccable phone etiquette
  • Addresses and resolves customer inquiries
  • Completes assigned projects in timely manner.
  • Can work independently and with groups.

Store Manager/Sales Manager

Verizon Wireless Premium Retailer
04.2016 - 02.2017
  • Company Overview: Verizon Communications Inc. was formed on June 30, 2000 and is one of the world’s leading providers of technology and communications services. Headquartered in New York City and with a presence around the world.
  • Analyzed and assessed the best solution when offering new products or services.
  • Proficient in handling multiple customers at a time while making sure they are being heard and acknowledged.
  • Worked on follow up calls to ensure positive NPS score for store location.
  • Responsible for inventory count and ordering more supplies and phones.
  • Excellent selling and cross selling other products and services to achieve maximum gross profit for location.
  • Supervised store numbers, Profits, and invoices
  • Trained new employees on policy and procedures, worked with new hires on selling techniques in control of call backs to customers regarding conflict resolution.
  • Stayed up to date on all info with promos and training.
  • Created ways to improve store morale and employee environment.

Bank Teller

BMO Financial Group
10.2012 - 04.2016
  • Company Overview: BMO is the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers.
  • Bank Teller/Customer Service Professional
  • Organized and dependable: a professional who excels at processing high volumes of error-free transactions and meeting goals.
  • Perform daily/monthly/yearly/quarterly audits in compliance bank law and policy.
  • Identify risks associated with regulatory compliance, overdraft authority and bank secrecy act and adhere to all bank policies, directives, and procedures.
  • Balance assigned cash drawer in accordance with bank directives.
  • Exhibit effective follow through and ownership in every customer interaction.
  • Provided training to new Service Representatives.
  • Handling of special services, such as foreign money and collections.
  • Count, sort and package currency and coin quickly and accurately.
  • Provided professional, courteous, and friendly customer service, greeting all customers promptly and pleasantly.
  • Identify customer needs and matches needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services.
  • Understands general accounting and finance concepts.
  • Follow bank policies and procedures and apply a high degree of accuracy to process transactions in a timely manner.

Cashier Customer Service

Burlington Coat Factory
09.2009 - 02.2010
  • Company Overview: Burlington, formerly known as Burlington Coat Factory, is an American national off-price department store retailer, and a division of Burlington Coat Factory Warehouse Corporation with 740 stores in 40 states and Puerto Rico, with its corporate headquarters located in Burlington Township, New Jersey
  • Operated a cash register to process cash, check and credit card transactions.
  • Maintained outstanding customer service.
  • Processed sales quickly, accurately, and efficiently. Maintained an awareness of all promotions and advertisements.
  • Communicated customer requests to management.
  • Enter all media from register into the tally program.
  • All other tasks as assigned from time to time by any manager.

Education

Diploma - Micro computer business

College of Office Technology Chicago
Chicago, IL

Associate - Computer Science

Morton College
Cicero, IL

High school Equivalency Diploma - undefined

Languages

English (native)
Spanish (intermediate)

Administration Professional

Banking Operations, Finance/Accounting, Process Improvement, Customer Service/Support, Employee Integration and Training

Timeline

Administrative Assistant/Receptionist

MTH Industries
01.2019 - 06.2020

Universal Banker

PNC Bank
03.2017 - 05.2018

Store Manager/Sales Manager

Verizon Wireless Premium Retailer
04.2016 - 02.2017

Bank Teller

BMO Financial Group
10.2012 - 04.2016

Cashier Customer Service

Burlington Coat Factory
09.2009 - 02.2010

Diploma - Micro computer business

College of Office Technology Chicago

Associate - Computer Science

Morton College

High school Equivalency Diploma - undefined

Similar Profiles

CREATE PROFILE
Melody Moon