Melody Morris
Weaverville,NC
Summary
Highly organized professional with extensive experience in office management and team supervision. Known for effective communication and strong vendor management skills, dedicated to optimizing workflows and delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
Office Manager
Firestone Complete Auto Care, BSRO
Arden, North Carolina
01.2020 - Current
- Managed daily office operations and ensured smooth workflow among staff.
- Implemented filing systems to maintain organized records for customer transactions.
- Communicated effectively with customers to address inquiries and concerns promptly.
- Maintained filing system for records, correspondence and other documents.
- Managed front desk operations including greeting customers, answering questions, writing work orders and quoting recomended work.
- Oversaw inventory management and ordered supplies as needed for the shop.
- Trained new employees on company policies and operational procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with customers.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Provided administrative support to management team including preparing reports and presentations.
Owner
Key City Antiques
Black Mountain, North Carolina
10.2013 - 01.2026
- Curated diverse antique collections to enhance store offerings.
- Managed vendor relationships to source unique inventory items.
- Developed engaging marketing strategies to attract customers.
- Oversaw daily operations to ensure smooth store functionality.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management.
Customer Service Representative
Enterprise Rent-A-Car
Asheville, North Carolina
09.2018 - 01.2020
- Assisted customers with vehicle selection and rental agreements.
- Processed vehicle returns and conducted inspections for damage.
- Coordinated with team members to ensure efficient vehicle availability.
- Managed payment transactions and maintained accurate records.
- Provided support during peak times, enhancing team productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Business Adminstration
Liberty University
Lynchburg, VA12-2026
Skills
- Customer service
- Office management
- Team leadership
- Effective communication
- Inventory management
- Workflow optimization
- Clear oral/written communication
- Vendor engagement
- Scheduling and calendar management
- Organizational skills
Affiliations
Election Official, Buncombe County Board of Elections since 2006
Timeline
Office Manager
Firestone Complete Auto Care, BSRO
01.2020 - Current
Customer Service Representative
Enterprise Rent-A-Car
09.2018 - 01.2020
Owner
Key City Antiques
10.2013 - 01.2026
Bachelor of Science - Business Adminstration
Liberty University