Melody Murphy
Milford ,MA
Summary
Patient Financial Coordinator with expertise in insurance verification and patient education. Proven track record in resolving billing discrepancies and enhancing patient satisfaction through effective communication. Strong background in healthcare compliance and team collaboration, ensuring efficient financial processes and adherence to regulations. Experience in streamlining front office operations to improve overall efficiency.
Overview
10
10
years of professional experience
Work History
Patient Financial Coordinator
BostonIVF
Waltham
07.2024 - Current
- Educated patients on financial responsibilities, benefits coverage, and payment plans.
- Collaborated with healthcare providers to resolve billing discrepancies effectively.
- Processed credit card payments securely over the phone using a payment gateway.
- Coordinated with billing staff to ensure timely claim submissions.
- Utilized electronic health record systems to track authorization progress efficiently.
- Communicated authorization status and requirements to patients for clarity.
- Conducted peer-to-peer reviews with physicians regarding medical necessity for insurance providers.
- Assisted patients with appeals processes when necessary.
Insurance Verification Coordinator
BostonIVF
Waltham
05.2019 - 06.2024
- Verified patient insurance eligibility and benefits for fertility services.
- Communicated insurance coverage details and requirements to patients.
- Tracked changes in insurance policies impacting patient care and service delivery.
- Educated staff on updates to insurance verification procedures and policies.
- Documented interactions with insurers in detailed patient notes.
- Managed workflow queues to prioritize urgent tasks efficiently.
- Trained new staff on best practices for insurance verification.
- Ensured adherence to HIPAA regulations for patient confidentiality.
Relationship Banker
Citizens Bank
Maynard
05.2018 - 05.2019
- Educated customers on banking products and services to align with needs.
- Assisted customers in establishing new checking and savings accounts, including wire transfers and direct deposits.
- Reviewed loan applications for accuracy and completeness prior to processing.
- Maintained up-to-date knowledge of financial regulations and industry trends.
- Collaborated with team members to develop solutions that met customer needs while achieving profitability goals.
- Performed regular maintenance on ATMs to ensure optimal functionality.
- Managed daily operations, including opening, closing procedures, and cash handling.
Bank Teller
TD Bank
Framingham
11.2015 - 04.2018
- Assisted customers with account inquiries and financial service options.
- Promoted bank products to increase customer engagement and satisfaction.
- Handled large monetary transactions accurately while ensuring security protocols were followed.
- Delivered exceptional customer service by resolving complaints and processing transactions timely.
- Explained bank services, financial products, and associated fees to customers clearly.
- Identified and mitigated potential fraud and transaction risks effectively.
Education
GED -
04-2014
Skills
- Insurance verification and healthcare compliance
- Patient education and financial counseling
- Problem solving and attention to detail
- Team collaboration and customer relationship management
- Healthcare industry knowledge and medical terminology
- Office administration skills
Timeline
Patient Financial Coordinator - BostonIVF
07.2024 - Current
Insurance Verification Coordinator - BostonIVF
05.2019 - 06.2024
Relationship Banker - Citizens Bank
05.2018 - 05.2019
Bank Teller - TD Bank
11.2015 - 04.2018
Clinton Adult Learning Center - GED,