Melody Nolfi
Oldsmar,FL
Summary
Thorough Quality Assurance Specialist with nine-year background in the Insurance Industry. Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents.
Overview
37
37
years of professional experience
1
1
Certification
Work History
QUALITY ASSURANCE SUPERVISOR INSURANCE INDUSTRY
ExamWorks
Tampa, FL
07.2013 - Current
- Manages and trains team of quality assurance readers
- Preparing and planning monthly meetings
- Developed and maintained training/procedure manual
- Excellent verbal and written communication and problem-solving skills
- Decreased team’s error rate by 65%
- Proofreads, edits, and tracks time sensitive independent medical examinations and peer reviews for grammar and punctuation, assuring all CPT codes are correct and insurance company’s questions are answered to client’s satisfaction identifying unnecessary services, inappropriate charges, misrepresentation, and abuse within 3 to 5-day turnaround time, or sooner at client’s request
- Reviews and analyzes charts to verify accuracy of information in reports
- Trains and informs physicians of company policies and procedures
- Liaison between clients, attorneys, and physicians
- Excellent interpersonal skills
- Created innovative ways to track documentation of case progress through the department to achieve desired turnaround time
- Developed protocol to handle any function for any team member when out of office
- Promoting team morale with proper training and equitable distribution and coordination of tasks
- Daily metrics and month-end projections.
TRANSCRIPTION/OWNER
Stat Transcription, LLC
Oldsmar, FL
02.2005 - Current
- Performing all aspects of running transcription business utilizing subcontractors including invoicing, payroll, 1099, marketing, transcribing, proofreading, and most of technical support
- Transcribing, billing, and transmitting reports within 24 to 48 hours
- Superb prioritizing capabilities from handling time sensitive documents
- Extensive knowledge of Microsoft Office, including templates, macros, headers, mail merge, field codes, and formulas in Microsoft Excel
- Designed and wrote quarterly newsletters using Microsoft templates for marketing purposes
- Designed website, stat-transcriptionservices.com
- Excellent communication skills with clients and/or subcontractors.
ACCOUNTS MANAGER
Transcription South, Inc
Clearwater, FL
04.1995 - 01.2006
- Transcribing all report types for James A. Haley VA Hospital and Bay Pines VA Hospital with security clearance and accounts manager over a team of 50 transcriptionists
- Interviewing, hiring, and training of new employees while still devoting percentage of time transcribing
- Responsible for proofing and scheduling of team and two subcontracting units, one from India
- When needed would test and troubleshoot new software platforms
- Maintaining procedure manuals and prepared and documented meetings
- Handling and/or troubleshooting problems from team or VA Hospital sometimes after hours 24 hours/day, 7 days/week.
Education
Associate of Science - Medical Secretarial
Community College of Beaver County
Monaca, PASkills
- Solution Development and Optimization
- Verbal and Written Communication
- Vendor Relations
- Special Projects
- Issue Resolution
- Documentation
- Team Meetings
- Customer Service
Certification
360 Training -Certificate Of Completion
ISO 9001: 2015 Lead Auditor Training Cert #000018971107
Timeline
QUALITY ASSURANCE SUPERVISOR INSURANCE INDUSTRY
ExamWorks
07.2013 - Current
TRANSCRIPTION/OWNER
Stat Transcription, LLC
02.2005 - Current
ACCOUNTS MANAGER
Transcription South, Inc
04.1995 - 01.2006
Associate of Science - Medical Secretarial
Community College of Beaver County
360 Training -Certificate Of Completion
ISO 9001: 2015 Lead Auditor Training Cert #000018971107
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