Summary
Overview
Education
Work History
Skills
Certification
Timeline
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Melody Patterson

Melody Patterson

Powder Springs,GA

Summary

Aspirin Medical Assistant, Current Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals.

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

11
11
years of professional experience
1
1
Certification

Education

High School Diploma -

Coosa High School
Rome, GA

Certificate Of Technical Studies - Medical Administrative Assistant

Stepful
12.2024

Work History

Shift Manager

Burger King
02.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Managed cash handling and resolved discrepancies to ensure accurate financial operations.

Plasma Center Technician

CSL Plasma
01.2024 - 09.2024
  • Collaborated with team members to achieve a clean and organized work environment, promoting efficiency and reducing errors.
  • Ensured accurate documentation for each donation, maintaining strict adherence to FDA guidelines and company protocols.
  • Safeguarded donor information by adhering to strict confidentiality policies throughout all aspects of the donation process.
  • Performed precise plasma collection procedures, ensuring donor comfort and minimizing adverse reactions.
  • Maintained high-quality standards by performing regular equipment maintenance checks and calibrations.
  • Monitored vital signs continuously throughout the donation process, promptly addressing any fluctuations or concerns as they arose.
  • Ensured proper storage and handling of collected plasma samples, maintaining the integrity of the product to be used for life-saving treatments.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.

Assistant General Manager

Papa John’s Pizza
02.2014 - 12.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Optimized staffing levels to ensure seamless shift operations and maintain service efficiency.
  • Oversaw inventory management processes, identifying and addressing discrepancies to minimize waste and overuse.

Customer Service Representative

Transdev Transportation
01.2017 - 02.2018
  • Utilized hot keys and specialized software to efficiently book transportation services for taxi and non-emergency medical transport across multiple states.
  • Coordinated daily customer pick-up locations and schedules, ensuring seamless communication and timely service.
  • Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
  • Reduced wait times for customers by effectively allocating taxi resources in high-demand areas.
  • Maintained detailed records of all dispatched rides, ensuring proper documentation and compliance with regulations.
  • Improved customer satisfaction with timely and accurate dispatching of taxis to requested locations.
  • Provided outstanding customer service when resolving complaints or answering questions from passengers seeking assistance.

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Energetic and enthusiastic
  • Training and mentoring
  • Team development
  • Quality assurance
  • Payment processing
  • Documentation and reporting

Certification

NHA Certified Medical Administrative Assistant

Timeline

Shift Manager

Burger King
02.2024 - Current

Plasma Center Technician

CSL Plasma
01.2024 - 09.2024

Customer Service Representative

Transdev Transportation
01.2017 - 02.2018

Assistant General Manager

Papa John’s Pizza
02.2014 - 12.2023

High School Diploma -

Coosa High School

Certificate Of Technical Studies - Medical Administrative Assistant

Stepful

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Melody Patterson