Melody Peterson
Carnation,WA
Summary
Results-driven analyst with strong skills in trend analysis, regulatory compliance, and data-driven decision-making. Proven ability to enhance service delivery through collaboration and process optimization.
Detail-oriented professional with extensive experience in project management and workflow analysis. Known for driving process improvements and collaborating with cross-functional teams to achieve operational excellence. Aiming to leverage analytical strengths to support strategic business initiatives.
Experienced with data analysis, statistical modeling, and business intelligence tools. Utilizes analytical skills to identify trends and provide actionable insights that support business decisions. Knowledge of data visualization techniques and effective communication ensures clear presentation of complex information to stakeholders.
Overview
18
18
years of professional experience
Work History
Analyst
Compass/Eurest
Malvern, PA
02.2018 - 09.2019
- Analyzed data trends to support operational decision-making and improve service delivery.
- Collaborated with cross-functional teams to optimize processes and enhance efficiency of services.
- Developed reports summarizing key findings and recommendations for management review.
- Assisted in the implementation of new systems to streamline data collection and analysis.
Systems /Senior Business Analyst
ISS Hewlett Packard
San Antonio, TX
04.2013 - 02.2018
- Facilitated workshops to gather stakeholder input, aligning project objectives with business goals.
- Collaborated with cross-functional teams to design and implement process improvements and system enhancements.
- Analyzed business requirements to identify gaps and recommend solutions for operational efficiency.
- Led data analysis initiatives to drive decision-making and support strategic planning efforts.
Systems Manager
CBRE - Microsoft
Redmond, WA
04.2001 - 01.2013
- Oversaw vendor relationships to optimize service contracts and ensure compliance with industry standards and regulations.
- Mentored junior team members in advanced technical skills and provided guidance on professional development opportunities.
- Championed continuous improvement initiatives within the IT department by encouraging open communication, collaboration, and knowledge-sharing among team members.
- Conducted thorough evaluations of third-party applications prior to deployment, ensuring compatibility with existing systems architecture and adherence to company security standards.
Education
Computer Science
BCC (1 Cr. Shy Due To MS Resign of VB.net Courses)
Bellevue, WA06-2005
Skills
- Microsoft office
- Analytical thinking
- Expert MS Excel & Visio
- Project management
- Workflow Analysis
- Regulatory compliance
- Trend analysis
Diamond Award from WA State for Commute Trip Marketing.
Explore your Options: Carpool, Bike, Bus, Train or Walk. I coordinated the purchase, design and installation of these alternative commuting options in every elevator and restroom at the Microsoft Redmond, Issaquah and Bellevue Campuses. The City of Redmond promoted the campaign where it was awarded my department post resignation.
Timeline
Analyst
Compass/Eurest
02.2018 - 09.2019
Systems /Senior Business Analyst
ISS Hewlett Packard
04.2013 - 02.2018
Systems Manager
CBRE - Microsoft
04.2001 - 01.2013
Computer Science
BCC (1 Cr. Shy Due To MS Resign of VB.net Courses)