Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melody Phelps

Jackson,TN

Summary

Experienced with delivering compassionate support and assistance to individuals with varying needs. Utilizes effective communication and empathy to create safe and nurturing environment. Track record of managing daily activities and addressing challenging behaviors efficiently. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills and effective time management.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Direct Support Professional Caregiver

Sevita
03.2021 - Current
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
  • Enhanced client independence by providing personalized support and implementing individualized care plans.
  • Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
  • Complied with all applicable regulations, policies, and procedures related to the provision of direct support services for individuals with disabilities or other special needs.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
  • Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
  • Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.L
  • Developed crisis intervention strategies for challenging behaviors or situations in accordance with established guidelines while maintaining a calm demeanor under pressure.

Residential Manager

Behavioral Health Initiatives
10.2020 - Current
  • Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
  • Increased resident participation in activities by creating diverse programming tailored to individual interests and abilities.
  • Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
  • Collaborated with interdisciplinary teams to develop comprehensive strategies for meeting each resident''s unique needs.
  • Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
  • Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
  • Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
  • Facilitated smooth transitions when admitting new residents into the facility by working closely with their families during this challenging period of adjustment.
  • Enhanced communication with residents'' families through regular updates and open lines of communication.
  • Developed strong relationships with local community organizations to enhance the quality of life for residents.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Continuously sought opportunities to improve the overall quality of life within the facility by staying informed on industry trends and best practices in residential care management.
  • Communicated effectively with owners, residents, and on-site associates.
  • Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
  • Kept properties in compliance with local, state, and federal regulations.
  • Devised and implemented patient and resident care plans, programs, policies and procedures.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Spare Parts Operator

Carlisle Fluid Technologies
05.2017 - 07.2020
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
  • Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
  • Optimized machine settings to achieve superior product output, meeting and exceeding production targets.
  • Participated in quality assurance meetings, offering insights that led to improvements in product consistency.
  • Improved product quality with meticulous attention to detail during inspection and sorting processes.
  • Led cross-functional team project that improved communication between departments, enhancing overall operational efficiency.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Made sure that products were produced on time and are of good quality.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Reduced waste and increased recycling, contributing to more sustainable production practices.

Returns Supervisor

Ingram
01.2015 - 04.2018
  • Championed change management efforts related to new systems or procedures introduced within the department, ensuring smooth transitions while minimizing disruptions to operations.
  • Fostered a positive work environment that encouraged collaboration and teamwork among employees, boosting overall morale within the department.
  • Monitored employee performance closely, providing constructive feedback regularly to foster continuous improvement within the team.
  • Coordinated with warehouse staff to ensure timely processing of returned items, resulting in reduced backlog.
  • Served as a liaison between the returns department and other areas of the company, fostering cross-functional collaboration that led to better problem-solving and process optimization.
  • Established clear expectations around productivity goals and timelines for each team member, leading to more consistent results across the department.
  • Increased operational efficiency by implementing an effective system for tracking returned items through various stages of processing.
  • Maintained accurate records of all returns transactions, ensuring compliance with company policies and regulatory requirements.
  • Collaborated with other departments to improve communication and streamline processes, leading to increased efficiency across the organization.
  • Trained team members on company policies and best practices, contributing to a well-informed workforce.
  • Analyzed return data to identify trends and areas for improvement, informing management decisions on product development and customer service tactics.
  • Spearheaded initiatives that resulted in reduced rates of damaged goods received from suppliers, enhancing overall inventory quality.
  • Conducted regular evaluations of team performance against established metrics, using results as a basis for ongoing training initiatives or process improvements as needed.
  • Unloaded, inspected, and stored damaged and returned products.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Operated electric pallet jack, forklift and manlift.
  • Increased productivity through streamlined processes and system efficiency.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Submitted reports to senior management to aid in business decision-making and planning.

Direct Care Staff Member

Impact Community Service
06.2007 - 02.2014
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced patient well-being by providing compassionate and attentive care in daily routines.
  • Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with personal hygiene tasks for improved health and dignity of patients.
  • Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
  • Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
  • Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both patients and staff members involved.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
  • Established strong rapport with patients, fostering trust and open communication for better understanding of individual needs.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed essential life skills in patients through hands-on training in areas such as budgeting, cooking, and self-care practices.
  • Contributed to the overall functioning of the facility by performing administrative tasks such as scheduling appointments or updating records as needed.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications or treatments such as catheterizations, irrigations or enemas as directed by physician or nurse.
  • Guided patients toward achieving personal goals by offering emotional support, encouragement, and practical advice.
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Improved communication between staff members by implementing a streamlined system for sharing pertinent information about patient needs and progress.
  • Assisted families in navigating resources available for the continued care of their loved ones outside the facility setting.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored and assisted residents through individual service plans.
  • Maintained cleanliness and organization of living spaces for a safe and comfortable atmosphere conducive to healing.
  • Stayed current on best practices within the direct care field through ongoing professional development opportunities and trainings.
  • Advocated for patient rights, ensuring that their voices were heard and respected within the care environment.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted disabled clients to support independence and well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Education

No Degree - Certified Nursing Assistant

NHC
Milan, TN
01-2024

No Degree - Nursing

Jackson State Community College
Jackson, TN
05-2009

Skills

  • Emotional support
  • Self-advocacy support
  • Activity planning
  • Respectful and compassionate
  • Strong ethics
  • Multitasking and organization
  • Supportive companionship
  • Complex Problem-solving
  • Compassionate communication
  • Time management
  • Case management
  • Patient management
  • Relationship building
  • Team collaboration
  • Patient companionship
  • Care plan management
  • Dependable and responsible
  • Verbal and written communication skills
  • Records management
  • Personal hygiene assistance
  • Elderly care
  • Special needs care
  • Client documentation
  • HIPAA compliance
  • Behavioral management
  • Documentation
  • Compassionate care
  • Progress documentation
  • Problem-solving
  • Compassion and empathy
  • Active listening
  • Conflict resolution
  • Social interaction
  • Empathetic listening

Timeline

Direct Support Professional Caregiver

Sevita
03.2021 - Current

Residential Manager

Behavioral Health Initiatives
10.2020 - Current

Spare Parts Operator

Carlisle Fluid Technologies
05.2017 - 07.2020

Returns Supervisor

Ingram
01.2015 - 04.2018

Direct Care Staff Member

Impact Community Service
06.2007 - 02.2014

No Degree - Certified Nursing Assistant

NHC

No Degree - Nursing

Jackson State Community College

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Melody Phelps