Melody Puglise
Hixson,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Also experienced with maintaining safe and nurturing environment for children. Utilizes creativity and patience to engage children in educational and fun activities.
Overview
26
26
years of professional experience
Work History
Full Time Mother and Household Manager
Self Employed
12.2016 - Current
- Facilitated physical, emotional, and spiritual development through the integration of biblical principles into daily activities.
- Developed detailed household schedules to ensure smooth and efficient daily operations for a family of 5.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
Customer Service Representative
Unum
11.2009 - 02.2017
- Facilitated over 50 calls per day with customers, resolving inquiries while maintaining adherence to company policies.
- Executed documented processes to enhance customer service and optimize operational efficiency.
- Utilized available resources to provide timely and effective responses to customer inquiries.
- Ensured confidentiality of customer information to enhance trust and satisfaction.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Disability Benefit Specialist
Unum
03.2000 - 11.2009
- Timely and accurate adjudication of assigned Short Term Disability claims up to 30 claims per week.
- Maintained comprehensive benefits documentation to ensure compliance with regulations and policies.
- Resolved issues and inquiries from plan participants regarding short term disability benefits and through telephone, email, and in-person interactions.
- Educated managers on current benefit policies, enabling them to better assist their teams with questions or concerns.
- Maintained compliance with federal regulations regarding FMLA and other relevant laws governing employee benefits.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
Substitute Teacher
Hamilton County Department of Education
08.1999 - 03.2000
- Implemented lesson plans to ensure curriculum continuity and student engagement.
- Adapted instructional materials to meet diverse learning needs of students.
- Maintained classroom discipline and fostered a positive learning environment.
- Collaborated with teachers to assess student progress and address individual challenges.
- Developed effective communication strategies with students, parents, and faculty members.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
Education
Master of Science - Physical Education with an Emphasis in Exercise Science, Applied Psychology
Carson-Newman College
Jefferson City, TN05.1999
High School Diploma - undefined
Chattanooga Christian School
Chattanooga, TN05.1995
Skills
- Childcare oversight
- Classroom management
- Relationship building
- Lesson planning
- Adaptable
- Student engagement
- Positive reinforcement
- Cleaning and organization
- Customer service
- Active listening
- Data entry
Timeline
Full Time Mother and Household Manager
Self Employed
12.2016 - Current
Customer Service Representative
Unum
11.2009 - 02.2017
Disability Benefit Specialist
Unum
03.2000 - 11.2009
Substitute Teacher
Hamilton County Department of Education
08.1999 - 03.2000
High School Diploma - undefined
Chattanooga Christian School
Master of Science - Physical Education with an Emphasis in Exercise Science, Applied Psychology
Carson-Newman College