Melody Ramirez
La Grange,IL
Summary
A dynamic leader with proven expertise in operations management and motivational leadership, honed at Panda Express. Excelled in enhancing customer satisfaction and boosting sales through effective upselling and problem-solving skills. Demonstrated exceptional team collaboration, leading to a cohesive workplace culture and improved efficiency.
Overview
4
4
years of professional experience
Work History
Shift Leader
Panda Express Restaurant Group
03.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Intern
The Leadershop
La Grange, IL
05.2022 - 08.2022
- Communicated effectively with parents regarding camper progress, addressing any concerns proactively.
- Provided support for campers with diverse needs, fostering an inclusive and welcoming environment.
- Collaborated closely with supervisors to ensure that all tasks were completed efficiently according to established guidelines.
- Assisted in the organization of special events, ensuring memorable experiences for all participants.
- Assisted in training new counselors by sharing best practices and providing constructive feedback on performance evaluations.
- Managed inventory of supplies for various programs, maintaining adequate stock levels while minimizing waste.
- Enhanced camper experience by planning and implementing engaging daily activities.
- Improved camper safety by monitoring activities and enforcing camp rules consistently.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Crew Member
Dunkin' Donuts
Brookfield, IL
11.2020 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
Education
No Degree - Accounting And Finance
Illinois State University
Normal, IL05-2022
Skills
- Positive attitude
- Cash handling
- Problem-solving
- Flexible schedule
- Strong verbal and written communication
- Team collaboration and leadership
- Goal setting and tracking
- Motivational leadership
- POS system operation
- Inventory counts
- Sales and upselling
- Operations management
- Production reporting
Leadership
I had received a leadership award, rewarded by my local township to acknowledge my leadership within the community.
Timeline
Shift Leader
Panda Express Restaurant Group
03.2023 - Current
Intern
The Leadershop
05.2022 - 08.2022
Crew Member
Dunkin' Donuts
11.2020 - 05.2022
No Degree - Accounting And Finance
Illinois State University
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