Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melody Reagan

Marquand,MO

Summary

Public Speaking and Public Relations Level Headed when Dealing with Emergencies Office Procedures including being organized and telephone skills Giving technical support to other field staff and coworkers Familiar with many types of computer programs Handling of sensitive and confidential documentation Supervising and Hiring Staff Developing and Managing a budget for programs Completing monthly reports on time Experience Running independent offices Collecting Organizing Data Experienced [Job Title] with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over [Number] years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Detail-oriented and knowledgeable [Job Title] skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational [Language] abilities. Ambitious Advanced Medical Support Assistant with hands-on experience in preparing the facility for clinical visits and performing required patient, insurance, and billing paperwork. A sound understanding of insurance company liaison procedures. Results-driven Advanced Medical Support Assistant with [Number] years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology. Goal-oriented Advanced Medical Support Assistant well-versed in report preparation, patient scheduling and medical record maintenance. Proficient in [Software] and [Software]. Organized individual with [Number] years of experience handling clerical duties for practitioners by scheduling appointments, greeting patients and managing filing systems. Performance-focused [Job Title] offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures, including [Action] and [Action]. Well-defined communication, technical and analytical aptitudes. Attentive Advanced Medical Support Assistant with a [Number]-year background working in the medical field. Excellent patient scheduling and medical billing abilities. In-depth understanding of privacy regulations. Tech-savvy Advanced Medical Support Assistant with proficiency in [Program Name] and [Program Name]. Skilled at assisting physicians with patient procedures and collecting patient data. Friendly and reliable with the ability to work weekends and evenings. Highly motivated and committed [Job Title] with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment. Reliable Medical Support professional with [Number] years of experience in [Type] environment. Expertly assist with office operations and physician support by gathering patient information, [Task] and [Task]. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Medical Office Assistant with [Number] years of experience in administrative positions. Known for excellent interpersonal skills and deep knowledge of medical terminology. Motivated [Job Title] dedicated to delivering first-rate healthcare experiences to patients. Excel at administrative support, technical troubleshooting and personnel coordination. Demonstrated excellence in [Skill] and [Skill]. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

28
28
years of post-secondary education
7
7
years of professional experience

Work History

Advanced Medical Support Assistant

John J Pershing VA Medical Center
Poplar Bluff, MO
07.2020 - Current
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Used current software programs to maintain and record patient data and generate reports.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Maintained and obtained medical records multiple clinics
  • Used current software programs to compile and record medical charts, reports and correspondence.
  • Provided comprehensive medical care to patients daily to promote overall wellness and prevention of illness.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Attended required training, education and meetings.
  • Verified and updated clinical and demographic records
  • Mailed patient appointment letters.
  • Verified and updated clinical records.
  • Scheduled appointments for patients at multiple
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Ability to manage staffing requirements to work what clinics need to help on that particular time.
  • Adjust the flow of work to meet the patient needs if multiple clinics for one veteran needs to be worked at any given time then work those clinics at that time.
  • Highly Skilled at communication with working coworkers in training and supporting. Along with working with the veterans to provide quality care.

Harry S Truman VA Hospital
Columbia, MO
10.2019 - Current
  • Responsible for independently prioritizing, organizing and pacing work to ensure it is completed in a timely manner.
  • Meets with supervisor and managerial staff as needed to improve processes and better meet their needs.
  • Schedules and assist with patient exams work-up as needed.
  • Prepares and writes minutes of selected meetings.
  • Maintain inventory and orders supplies as needed.
  • Works collaboratively with staff at the Medical Center, Contract Vendors, Medical Center affiliates, Community Healthcare Providers, and any Third Party Administrator(s) to coordinate Veteran Community Care and Choice activities.
  • Assists with the coordination of records between Medical Center and Community Care providers.
  • Coordinates the return of outside records to the CPRS/VISTA Imaging System to process results to the VA Provider.
  • Maintains effective and efficient communication with the patient, the interdisciplinary team, VA Medical Centers, contract providers and community providers.
  • Supports Patient Safety standards using the correct Veterans Affairs identification of all patients.
  • Develops and maintains effective and efficient communications with the Veteran, VA Clinicians, Private Clinicians, and other agencies.
  • Sets priorities and deadlines and provides input to problem solving on operation issues and procedures.
  • Answers all questions from Veterans, VA Clinicians and Private Clinicians.
  • Performs other duties such as: participates in team huddles and meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; manage electronic wait list to verify and validate accuracy and resolve issues etc.
  • Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.

Receptionist/ Medical Asst

Jackson Primary Care
Jackson, MO
06.2018 - 10.2019
  • Perform administrative and certain clinical duties under the direction of physician.
  • Administrative duties include greeting patients cheerfully, scheduling appointments, maintaining medical records, billing, and coding for insurance purposes.
  • Perform general office duties such as answering telephones, taking dictation and completing insurance forms.
  • Keep financial records and perform other bookkeeping duties, such as handling credit and collections and mailing monthly statements to patients.
  • Explain treatment procedures, medications, diets and physicians' instructions to patients.
  • Clinical duties include taking and recording vital signs and medical histories, preparing patients for examination.
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Billing Clerk

Southeast Health
Cape Girardeau, Missouri
10.2017 - 06.2018
  • Answer the phones in the office and respond to patient needs or transfer communication to the appropriate party Process medical bills and send them to patients or to insurance providers as required Log all incoming payments from insurance providers and patients and update internal records to reflect current balances Send subsequent bills when initial attempts to collect were unsuccessful Call patients to update records, such as billing addresses and methods of payment Collect co-pays and other required fees at the time of patient admittance Explain charges to patients so they understand the fees for which they are responsible.

Administrative Asst

Cape Surgical Clinic
Cape Girardeau, MO
07.2014 - 12.2016
  • Perform administrative and certain clinical duties under the direction of physician.
  • Administrative duties include greeting patients cheerfully, scheduling appointments, maintaining medical records, billing, and coding for insurance purposes.
  • Perform general office duties such as answering telephones, taking dictation and completing insurance forms Keep financial records and perform other bookkeeping duties, such as handling credit and collections and mailing monthly statements to patients.
  • Explain treatment procedures, medications, diets and physicians' instructions to patients.
  • Clinical duties include taking and recording vital signs and medical histories, preparing patients for examination.
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
  • Contact medical facilities or departments to schedule patients for tests and procedures.

Orthopedic Associates,Cape Girardeau MO
01.2016 - 10.2016
  • Perform administrative and certain clinical duties Administrative duties Completing insurance forms Keep financial records and perform other bookkeeping duties Explain treatment procedures, medications, diets and physicians' instructions to patients Contact medical facilities or departments to schedule patients for tests and/or admission.

Education

Special Education, Agriculture Business

Mineral Area College
06.1996 - 06.2014

OTHER: CPR Certified - undefined

09.1996 - 09.2006

Skills

Administrativeundefined

Timeline

Advanced Medical Support Assistant

John J Pershing VA Medical Center
07.2020 - Current

Harry S Truman VA Hospital
10.2019 - Current

Receptionist/ Medical Asst

Jackson Primary Care
06.2018 - 10.2019

Billing Clerk

Southeast Health
10.2017 - 06.2018

Orthopedic Associates,Cape Girardeau MO
01.2016 - 10.2016

Administrative Asst

Cape Surgical Clinic
07.2014 - 12.2016

OTHER: CPR Certified - undefined

09.1996 - 09.2006

Special Education, Agriculture Business

Mineral Area College
06.1996 - 06.2014
Melody Reagan