Melody Richardson
Ironwood,MI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Finish End
Action Floor Systems
Mercer, WI
07.2023 - 02.2024
- Ensured all safety protocols were followed at all times during operation of machinery.
- Inspected finished products for defects or deviations from specifications before packaging them for shipment.
- Assisted in training new operators on proper use of equipment and safety procedures.
- Kept work area clean and organized according to established guidelines.
Sandwich Artist/Cashier
Subway
Ironwood, MI
06.2022 - 07.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Completed opening, closing and shift change tasks by following company guidelines.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
Manger
Subway
Sparks, NV
10.2020 - 04.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created training modules and documentation to train staff.
Assembler
A&B precision metals
Stead, NV
02.2015 - 02.2016
- Completed accurate assembly work by positioning and aligning components.
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Operated precision tools and equipment to perform dimensions without error.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Assembled and completed products according to production schedules.
- Measured and marked cutting lines on materials and products.
Cashier
MAVERICK
Sparks, NV
03.2014 - 01.2015
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
Skills
- Staff Development
- Sales Techniques
- Project Management
- Training and Development
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Verbal and Written Communication
- Staff Training
- Complex Problem Solving
- Managing Operations and Efficiency
Timeline
Finish End
Action Floor Systems
07.2023 - 02.2024
Sandwich Artist/Cashier
Subway
06.2022 - 07.2023
Manger
Subway
10.2020 - 04.2022
Assembler
A&B precision metals
02.2015 - 02.2016
Cashier
MAVERICK
03.2014 - 01.2015
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