Summary
Overview
Work History
Education
Skills
Timeline

Melody R. Mitchell

Charlotte,NC

Summary

Experinced with supporting Corporate Real Estate, Legal, Not-for-Profit, Healthcare and Supply Chain environments. Core competencies include the ability to meet goal-oriented tasks with strict time constraints, compiling complex data and provider staff support across multiple departmental platforms.

Overview

39
39
years of professional experience

Work History

Customer Services Associate - Duke Energy Program

Wesco Distribution, Inc
05.2020 - 01.2025
  • Sourced equipments and supplies
  • Processed Purchase Requisitions to Purchase Orders
  • Process RMAs - Return on products
  • Collaborated with Outside Sales Reps
  • Delivered services to customer locations within specific timeframes.
  • Accounts Receivable – address issues with pricing from vendors and billing errors
  • Responds to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry or problem resolution
  • Communicate the solutions or requested information to the customer
  • Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Customer Service - International Shipping Associate

Wesco Distribution, Inc.
05.2019 - 10.2020
  • Processed all Shipping Documents for International Shipments
  • Generated custom Packing Lists, Commercial Invoices, and Paperwork for freight
  • Worked hand in hand with both Sales team and Warehouse team on daily International Shipments

Temporary - Office Associate for Wesco Distribution, Inc.

Randstad, USA
08.2018 - 05.2019
  • Manage front desk duties, answering incoming calls and greeting guests.
  • Maintains office operations by receiving and distributing communications
  • Maintain supplies and equipment
  • Picking-up and delivering items
  • Helping in setting up training room
  • Some billing responsibilities
  • Data entry and assisting with freight claims

Application Specialist/Associate

Carolinas HealthCare System
01.2012 - 06.2017
  • Responded to customer support issues escalated from the helpdesk
  • Remotely diagnosed and resolved requests utilizing remote tools
  • Troubleshoot and collaborated with other departments
  • Assisted with hardware and software related issues
  • Documented customer interactions in incident management system
  • Resolved and close tickets/work orders supporting end-user desktops and peripherals
  • Facilitated and conduct team meetings on a rotating schedule
  • Handled on or about 600 IT customer service calls per month with an average talk time of 5 minutes and 70% resolution

Admin - Analyst

Carolinas HealthCare System
09.2009 - 01.2012
  • Interacted with various department regarding computer related business problems
  • Monitored and audited the use and performance of financial Information Systems
  • Organized and conducted basic Clinical Staff training on Clinical Applications
  • Participated with Information System projects
  • Successfully facilitate the on boarding for over 100 MD Residents

Research Analyst

Carolinas HealthCare System
10.2008 - 12.2008
  • Researched Grant and Contract documents
  • Populated new Grant and Contracts accounts
  • Ensure correct coding and filing of Grant documents

Global Corporate Loan Ops I

Wachovia
04.2008 - 06.2008
  • Maintained Analysts’ directory in order to initiate loan and wire transfers and records of interest
  • Maintained directory of principles and Letter of Credit recoups to post to general ledger

Jr. Business Analyst

Wachovia
03.2007 - 01.2008
  • Provided high volume data entry support, canceling and correcting trades
  • Compiled daily statistics used for inter-company reconciliation
  • Tracked work departments responsible for cancelling and correcting trades

Administrative Assistant/Office Manager

TIAA-CREF Mortgage and Real Estate
02.1999 - 12.2006
  • Provided high level support to staff, Managers and Upper Management
  • Interacted with company vendors
  • Prepared and process travel reimbursements
  • Schedule and arrange meeting locations, video conferencing and catering services
  • Prepared Staff’s weekly attendance
  • Prepared correspondence, presentations and statistical reports
  • Reviewed administrative documents for grammar, format and punctuation prior to production
  • Provides back-up administrative assistance to other departments
  • Maintained manuals, policies and procedures
  • Attended and participated in budget and staff meetings
  • Coordinated with IT and provided high level application support for the department
  • Ensured and maintained adequate and office supplies
  • Sorted and distributed incoming mail and prepared outgoing mail
  • Customer service, routed deliveries, and courier services

92 Alpha - Subsistence Supply Specialist

US Army Reserves - Rank E4
12.1985 - 12.1996
  • Received and inspected inventory
  • Stored, issued, and delivered supplies and equipment
  • Supervised and performed management for warehouse functions
  • Maintained equipment records and parts

Education

Bachelor of Arts - Marketing

University of Phoenix, Tempe, AZ
06-2014

Skills

  • Proficient in computer applications
  • Skilled in Microsoft Office tools
  • Experienced with Google Drive tools
  • Administrative assistance
  • Technical troubleshooting
  • Approachable demeanor
  • Service excellence
  • Effective communication
  • Effective written communication
  • Engaged listening
  • Analytical reasoning
  • Team collaboration
  • Collaborative teamwork
  • Project planning
  • Collaborative decision-making
  • Time management

Timeline

Customer Services Associate - Duke Energy Program - Wesco Distribution, Inc
05.2020 - 01.2025
Customer Service - International Shipping Associate - Wesco Distribution, Inc.
05.2019 - 10.2020
Temporary - Office Associate for Wesco Distribution, Inc. - Randstad, USA
08.2018 - 05.2019
Application Specialist/Associate - Carolinas HealthCare System
01.2012 - 06.2017
Admin - Analyst - Carolinas HealthCare System
09.2009 - 01.2012
Research Analyst - Carolinas HealthCare System
10.2008 - 12.2008
Global Corporate Loan Ops I - Wachovia
04.2008 - 06.2008
Jr. Business Analyst - Wachovia
03.2007 - 01.2008
Administrative Assistant/Office Manager - TIAA-CREF Mortgage and Real Estate
02.1999 - 12.2006
92 Alpha - Subsistence Supply Specialist - US Army Reserves - Rank E4
12.1985 - 12.1996
University of Phoenix - Bachelor of Arts, Marketing

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Melody R. Mitchell