Melody Roberts
Gastonia,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Business Office Manager
Belmont's Specialty Foods
12.2017 - 09.2020
- Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Monitored loans and accounts payable to confirm payments are current.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
Accounts Receivable Clerk/Billing Coordinator
Mt Holly Family Practice
11.2001 - 10.2017
- Reviewed received payments for accuracy and applied to intended patient accounts.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Reviewed claims for coding accuracy.
- Discussed and set up payment plans for services.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
Education
High School Diploma -
North Gaston High School
Dallas, NCSkills
- Customer Service
- Insurance policy coverage knowledge
- Bill Payment and Recordkeeping
- QuickBooks
- Bank Statement Reconciliation
- Account Reconciliation
- Database Entry
- Microsoft Office
- Office Administration
- Expense Reporting
- Sales Support
- Inventory Control
- Financial Management
- Claims Processing
- Denial Resolution
- Insurance Verification
- Appeals processing
Timeline
Business Office Manager
Belmont's Specialty Foods
12.2017 - 09.2020
Accounts Receivable Clerk/Billing Coordinator
Mt Holly Family Practice
11.2001 - 10.2017
High School Diploma -
North Gaston High School