Melody Rodriguez
Ft Walton Bch,Florida
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dog Daycare Attendant
Primo Dog Bed & Biscuits
Fort Walton Beach , FL
09.2023 - 01.2024
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Enforced strict rules of conduct while interacting with animals in order to prevent potential harm or injury.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Scheduled grooming and veterinary appointments for animals.
- Kept accurate records of each dog's activities during their stay at the daycare center.
- Socialized animals to prepare for adoption.
- Walked and exercised dogs during owner absences.
- Followed precise feeding instructions and schedules for animals under care.
- Cared for pets during owners' absences.
- Responded quickly to emergency situations involving injured or ill animals.
- Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
- Monitored dog interactions to ensure safety of both animals and humans.
- Answered customers' questions and addressed complaints in person and via phone.
Legal Clerk II
Portfolio Recovery Associates
Norfolk, VA
09.2018 - 10.2021
- Responsibilities include maintaining and organizing litigation materials; litigation management; processing correspondence, and various clerical duties, including filing/copying/court package assembly. Provide customers service via mail/telephone when needed.
- Preparation for accounts placed for civil legal action including E-Filing and/or generating all required pleadings.
- Processed correspondence to attorneys, debtors and courts.
- Reviewed dispute accounts for appropriate handling.
- Tracks document requests.
- Processed check requests.
- Maintains a document management system.
Education
High School Diploma -
Escuela Vocacional Ruth E Cruz Santos
Cidra, Puerto Rico 05-2017
Skills
- Bilingual (English,Spanish)
- Positive Reinforcement Methods
- Stress Management Techniques
- Adaptable and Flexible
- Customer Service
- Teamwork and Collaboration
- Microsoft Office
Certification
- Microsoft office certificate
- Medical Billing certificate
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Dog Daycare Attendant
Primo Dog Bed & Biscuits
09.2023 - 01.2024
Legal Clerk II
Portfolio Recovery Associates
09.2018 - 10.2021
High School Diploma -
Escuela Vocacional Ruth E Cruz Santos
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