Melody Romo
Riverside,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Front of House Staff Member
Chick-fil-A
Riverside
01.2019 - Current
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Supported management in achieving financial goals through accurate cash handling, inventory control, and diligent cost-saving practices.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Safeguarded the establishment''s reputation by strictly adhering to local health regulations and food safety guidelines during daily tasks.
- Established welcoming atmosphere by greeting each guest warmly.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
Research Assistant
Life Events Lab
Riverside, CA
06.2022 - 10.2023
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Utilized statistical software for data analysis, generating accurate insights into complex datasets.
- Implemented ethical guidelines throughout all stages of the research process, fostering responsible conduct in scientific pursuits.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Performed statistical, qualitative, and quantitative analysis.
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
- Trained and supervised junior technicians in laboratory protocols.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
Education
Bachelor of Arts - Psychology
University of California, Riverside
Riverside, CA06.2023
Skills
- Proficient in RStudio
- Microsoft Excel
- Proficient in Physio Equipment
- Document Management
- Data Collection
- Multilingual
- Data Analysis
- Building Rapport
- Payment Processing
- Team Collaboration
- Guest Relations
- Money Handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Research Assistant
Life Events Lab
06.2022 - 10.2023
Front of House Staff Member
Chick-fil-A
01.2019 - Current
Bachelor of Arts - Psychology
University of California, Riverside