Melody Russell
Summary
Welcoming clerical professional with 30 years of experience in the medical field and office settings assisting patients, customers and co-workers.
Positive and upbeat attitude while greeting and interacting with customers, answering calls, data entry, scheduling appointments and customer satisfaction.
Accurate when entering information and keeping organized filing systems ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
22
22
years of professional experience
Work History
Sous-Chef/Meal Prep
Fully Fit Meals
01.2024 - Current
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
- Fostered positive working environment, encouraging teamwork and open communication among staff.
- Disciplined and dedicated to meeting high-quality standards.
- Picked up all grocery items needed for the new menu weekly ie: Produce, Meats, Dairy Products, delivered to kitchen, placing in appropriate coolers and/or pantry.
- Worked a flexible schedule, any day needed (ie: holidays) to accommodate customers meal delivery
Office Manager
AJL Agency
01.2021 - 03.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Ordered all necessary office supplies to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Worked closely with The Clerk of Courts offices of six parishes
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Heavy Data Entry and phone duties
- Scheduling, confirming and rescheduling appointments to accommodate customers and salesmen.
- Responsible for out of office errands, ie: Post Office and Office Supplies
HR Assistant
Baton Rouge Coca-Cola Bottling Company Inc.
03.2009 - 04.2021
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Supported coordination of benefits open enrollment activities and process.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Organized new employee orientation schedules for new hires.
- Updated and maintained employee attendance records.
- Set up orientations and initial training for new employees.
- Checked references for potential candidates.
- Maintained HR policies and procedures.
- Responded to employee inquiries regarding benefits and other HR topics.
- Compiled employee records from individual departments to maintain central files.
- Helped employees register for benefits programs using online portals.
- Participated in job fairs to recruit new talent.
- Assisted with creating employee handbooks and manuals.
- Posted all current job openings internally and externally along with keeping the Coca-Cola Job Hot Line current
- Greeted the public seeking employment and assisted with applications and computer testing
- Responsible for maintaining and updating the application log
- Cross-trained to answer multiple phone lines a the main switchboard transferring calls to the appropriate department.
- Responsible for opening and closing the HR department daily
- Operated the "company store" including ordering T-Shirts, hats, jackets and other Coca-Cola memorabilia for employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Receptionist
Zachary Ob/Gyn
08.2006 - 03.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
-
Pediatric Rehab Receptionist
Baton Rouge General Hospital
08.2002 - 07.2006
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Nursing
LSU
Baton RougeHigh School Diploma -
Tara High School
Baton Rouge, La05-1982
Skills
- Reception desk management
- Telephone Etiquette
- Data Entry/Typing skills
- Organization skills
- Communication Skills
- Customer/Client relations
- Detail Oriented
- Dependability
Timeline
Sous-Chef/Meal Prep
Fully Fit Meals
01.2024 - Current
Office Manager
AJL Agency
01.2021 - 03.2024
HR Assistant
Baton Rouge Coca-Cola Bottling Company Inc.
03.2009 - 04.2021
Receptionist
Zachary Ob/Gyn
08.2006 - 03.2009
Pediatric Rehab Receptionist
Baton Rouge General Hospital
08.2002 - 07.2006
Nursing
LSU
High School Diploma -
Tara High School
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