Melody Russell
Baton Rouge,LA
Summary
Excellent communication skills
Time Management
Friendly phone voice
Organizational skills
Dependable and Loyal
Hard Worker
Eager to Learn
Overview
37
37
years of professional experience
Work History
Sous Chef
Fully Fit Meals
01.2024 - Current
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Ensured consistent quality control of all dishes leaving the kitchen, resulting in a reputation for excellence among patrons.
Office Manager
AJL Agency
01.2021 - 03.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Heavy Data Entry
- Cold Calling
- Set appointments for adjuster
- handled all incoming and outgoing mail
Human Resources Assistant
Baton Rouge Coca-Cola Bottling Company
03.2009 - 12.2020
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Processed employee termination paperwork at direction of supervisory staff.
- Organized new employee orientation schedules for new hires.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Medical Appointment Clerk
Zachary Ob/Gyn
08.2006 - 02.2009
- Assisted healthcare providers by coordinating referrals and obtaining necessary authorizations for specialist visits.
- Handled multi-line phone system with ease, addressing each caller''s needs promptly while maintaining a courteous demeanor.
- Facilitated smooth check-in processes by verifying insurance information and collecting co-payments from patients upon arrival.
- Maintained patient confidentiality by adhering to HIPAA regulations while handling sensitive personal information.
- Managed high call volumes with professionalism, accurately directing calls to appropriate departments when required.
- Ensured timely communication with patients, facilitating appointment reminders and follow-ups as necessary.
- Improved patient satisfaction by efficiently scheduling and confirming medical appointments.
Medical Receptionist
New Hanover Medical Group
07.1988 - 06.2002
- Helped patients complete necessary medical forms and documentation.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
Education
Nursing
LSU
Baton Rouge, LAHigh School Diploma -
Tara High
Baton Rouge, LA05-1982
Skills
- Supervising food prep
- Food safety
- Kitchen organization
- Garnishing techniques
- Safe food handling
- Customer service
- Foodservice
- Sanitation procedures
Timeline
Sous Chef
Fully Fit Meals
01.2024 - Current
Office Manager
AJL Agency
01.2021 - 03.2024
Human Resources Assistant
Baton Rouge Coca-Cola Bottling Company
03.2009 - 12.2020
Medical Appointment Clerk
Zachary Ob/Gyn
08.2006 - 02.2009
Medical Receptionist
New Hanover Medical Group
07.1988 - 06.2002
Nursing
LSU
High School Diploma -
Tara High
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