Melody Ruth
Willis
Summary
Hard-working professional with 17+ years of experience and a proven knowledge of customer service, scheduling, and curriculum development. Aiming to leverage my skills to successfully fill the administration role at your company. Ability to multitask in a fast paced, high volume environment. Excellent Microsoft application skills including Word, Excel, Word and PowerPoint. Strong written and verbal communication skills. Highly motivated, customer focused with organizational and leadership skills to push projects to completion. Ability to work well in a team environment as well as individually.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Substance Abuse Counselor
Texas Department Of Criminal Justice
01.2021 - 08.2025
- Maintained specific and comprehensive substance abuse treatment case file for every program participant.
- Conducted individual, group, and family counseling sessions with equally positive outcomes.
- Worked independently and demonstrated creativity in promoting and advancing program initiatives.
- Evaluated patient needs, identified optimal services, and followed-up to verify positive results.
- Completed documentation regarding patient care, treatment and incidents clearly, concisely, and on-time.
Substance Abuse Counselor
Texas Department Of Criminal Justice
10.2018 - 05.2019
- Completed and maintained accurate records and reports regarding the offenders' histories and progress, services provided, and other required information.
- Counseled offenders, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.
- Developed client treatment plans based on research, clinical experience, and client histories.
- Counseled clients individually and in group sessions to help them overcome their dependencies and make positive life choices.
- Maintained accurate records of patients' histories, progress and services delivered.
Branch Office Administrator
Edward Jones Investments
09.2011 - 08.2016
- Established and maintained relationships with individual or business clients and provided assistance with problems these clients encountered.
- Planned, directed, and coordinated the activities of workers in branches, office, or departments of establishments, such as banks and brokerage firms.
- Scheduled appointments, answered phones, sent out correspondence, and greeted clients warmly.
- Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
- Assigned and managed special projects and initiatives by scheduling, allocating resources and meeting project milestones.
- Provided administrative support by assisting with productivity and contributing to smooth operations.
- Organized special corporate events and annual meetings with different suppliers and managed logistics.
Assistant
Scenic 515 Cabins
10.2007 - 09.2011
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Monitored and managed complex schedules to arrange meetings, travel, and special events.
- Handled administrative functions, including filing, copying, and faxing, and processed bills and invoices appropriately.
Substitute Teacher
Winnsboro Independent School District
09.2007 - 09.2011
- Provided extra assistance to students with special needs, such as non-English-speaking students or those with physical and learning disabilities.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
- Tutored and assisted children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
- Enforced administration policies and rules governing students.
Florist
Hornbuckle's Flowers
08.2005 - 07.2007
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Conferred with clients regarding price and type of arrangement desired and the date, time, and place of delivery.
- Planned arrangements according to clients' requirements, utilizing knowledge of design and properties of materials, and selected appropriate design pattern.
- Established long-term customer relationships through prompt and courteous service.
Education
High School Diploma -
Winnsboro High School
Winnsboro, TX05.1995
Skills
- Clinical assessment
- Client evaluation
- Defining treatment objectives
- Meeting coordination
- Cross-functional coordination
- Schedule and calendar management
- Office support
Certification
CCJP - Certified Criminal Justice Addictions Professional
Timeline
Substance Abuse Counselor
Texas Department Of Criminal Justice
01.2021 - 08.2025
Substance Abuse Counselor
Texas Department Of Criminal Justice
10.2018 - 05.2019
Branch Office Administrator
Edward Jones Investments
09.2011 - 08.2016
Assistant
Scenic 515 Cabins
10.2007 - 09.2011
Substitute Teacher
Winnsboro Independent School District
09.2007 - 09.2011
Florist
Hornbuckle's Flowers
08.2005 - 07.2007
High School Diploma -
Winnsboro High School
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