Melody Sanford
Frisco,Texas
Summary
Dynamic First-Line Supervisor of Entertainment and Recreation Workers with a proven track record in enhancing guest experiences within leisure environments. Adept at leading teams to deliver exceptional customer service while managing multiple tasks efficiently. Recognized for improving customer satisfaction through proactive problem-solving and effective communication. Committed to fostering a positive work environment that promotes team cohesion and elevates employee morale.
Overview
14
14
years of professional experience
Work History
Entertainment Supervisor
Living Spaces
Frisco, TX
08.2023 - Current
- Provide direct supervision to entertainment staff, ensuring compliance with all safety regulations and policies.
- Conduct regular performance evaluations of entertainment staff to ensure quality standards were met.
- Ensure that all performances adhered to applicable laws, regulations, codes, guidelines.
- Coordinate with other department supervisors to ensure smooth workflow and project alignment.
- Monitor employee attendance, addressing any punctuality or absenteeism issues.
- Ensure compliance with workplace safety regulations by providing training sessions for all staff members.
- Create new strategies for improving customer service standards within the organization.
Refi Lien Placement
Capital One Auto Finance
Plano, TX
01.2019 - 07.2024
- Handled both inbound and outbound calls efficiently.
- Addressed client needs efficiently within fast-paced environments.
- Evaluated problems thoroughly and developed effective strategies.
- Excelled in handling various assignments concurrently.
- Redefined loan restructuring strategies for improved client outcomes.
- Managed the filing of liens for delinquent accounts in accordance with state laws.
- Implemented new policies and procedures related to lien management activities.
- Reviewed loan agreements to confirm completeness and accuracy.
Customer Service Advocate/Chat Associate
Capital One Auto Finance
02.2017 - 01.2019
- Answered inbound calls, chats and emails to facilitate customer service.
- Adhered to all company guidelines when interacting with customers.
- Documented customer notes with CRM software to keep records accurate and current.
- Provided technical support to customers via chat or phone calls.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Identified customer needs by actively listening to their concerns.
- Answered customer inquiries through live chat and email in a timely manner.
RRT/IHD Tech Support
FronDer CommunicaDons
Allen, Texas
11.2014 - 02.2017
- Assisted customers with installation of new hardware and software applications.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Served as first point of contact for incoming technical service calls and emails.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
Assistant Manager/Cook
Sonic Drive In
Garland, Texas
11.2010 - 01.2013
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Delegated work to staff, setting priorities and goals.
- Served orders to customers at windows, counters and tables.
- Assisted in the training of new team members to ensure proper food safety and customer service.
Education
Diploma -
South Panola High School
Batesville, Panola05.1999
Skills
- Scheduling
- Problem-solving
- Refunds processing
- Customer education
- Team development
- POS systems expert
- De-escalation techniques
- Multi-task management
- Verbal and written communication
- Microsoft PowerPoint
- Customer service
- Call center operations
- Relationship building
- Paperwork processing
- Order processing
Travel
I am willing to relocate 10 - 25% of travel. I have expert knowledge in computers and working with the public is one of my many known expertise.
References
References available upon request.
Timeline
Entertainment Supervisor
Living Spaces
08.2023 - Current
Refi Lien Placement
Capital One Auto Finance
01.2019 - 07.2024
Customer Service Advocate/Chat Associate
Capital One Auto Finance
02.2017 - 01.2019
RRT/IHD Tech Support
FronDer CommunicaDons
11.2014 - 02.2017
Assistant Manager/Cook
Sonic Drive In
11.2010 - 01.2013
Diploma -
South Panola High School
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