Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Melody Schefter

Manlius,NY

Summary

Dynamic Senior Account Manager with UPS, skilled in strategic planning and customer relationship management. Successfully developed initiatives that enhanced customer satisfaction and loyalty, while expertly negotiating contracts to drive profitability. Proven ability to collaborate across teams and analyze market trends, ensuring competitive advantage and impactful project execution.

Overview

30
30
years of professional experience

Work History

Senior Account Manager

UPS
Syracuse , NY
03.2025 - Current
  • Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
  • Collaborated with internal departments such as marketing, operations, finance. to ensure successful execution of projects.
  • Monitored competitor activity in order to stay ahead of industry trends.
  • Resolved client issues in a timely manner while maintaining excellent customer service standards.
  • Coordinated closely with colleagues across multiple departments when launching new products or services into an existing account base.

Marketing Manager

UPS
Syracuse , NY
03.2000 - 03.2003
  • Supervised a team of junior marketers in executing various projects.
  • Generated ideas to increase sales through creative promotions.
  • Assisted in developing pricing strategies that maximize profits while maintaining customer loyalty.
  • Tracked budgets for all marketing initiatives and provided regular updates.
  • Collaborated with internal teams on product launches and advertising strategies.

Account Executive

UPS
Syracuse , NY
09.1995 - 01.2000
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
  • Negotiated contracts with clients to ensure profitable outcomes for the company.
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.
  • Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.

Education

MBA -

LeMoyne College
Syracuse, NY
06-1999

Bachelor of Science - Marketing / Organizational Management

LeMoyne College
Syracuse, NY
05-1990

Skills

  • Strategic planning
  • Customer relationship management
  • Contract negotiation
  • Team collaboration
  • Competitor analysis
  • Partnership development
  • Excellent negotiation skills

Affiliations

  • Co-Chair on Women's Business Resource Group (WBRG) - UPS
  • District Saturday Deployment Coordinator - UPS
  • Co-Chair of the local United Way Golf Tournament - UPS
  • Corporate Special Assignment to develop and train new site locations - UPS

Timeline

Senior Account Manager

UPS
03.2025 - Current

Marketing Manager

UPS
03.2000 - 03.2003

Account Executive

UPS
09.1995 - 01.2000

MBA -

LeMoyne College

Bachelor of Science - Marketing / Organizational Management

LeMoyne College

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