Summary
Overview
Work History
Education
Skills
Timeline
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Melody Silberhorn

Holiday,FL

Summary

Dynamic and results-oriented professional with a proven track record at Advanced Derm Solutions LLC - Dermeleve, enhancing operational efficiency and customer satisfaction. Excelled in material handling and fostering teamwork, significantly improving fulfillment processes and inventory accuracy. Demonstrates exceptional communication skills and a commitment to resolving customer issues, ensuring trust and loyalty.

Overview

2
2
years of professional experience

Work History

Fulfillment Associate

Advanced Derm Solutions LLC - Dermeleve
06.2023 - 04.2024
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Drove customer satisfaction by successfully completing all returns quickly.
  • Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
  • Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
  • Segregated and processed incoming stock and materials to prepare for storage or shipment.
  • Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Kept work areas neat, clean and free from debris.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Prepared and checked outbound shipments for accuracy.

Owner - Manager

Melody Silberhorn's Cleaning Services
12.2021 - 06.2023
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Established foundational processes for business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Accomplished multiple tasks within established timeframes.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

High School Diploma -

Home School
Palm Harbor, FL
09.2018

Skills

  • Material Handling
  • Customer Service
  • Product Packaging
  • Inventory Maintenance
  • Order Processing
  • Fulfillment Processing
  • Order Picking
  • Stock Rotation
  • Shipment Preparation
  • Work Prioritization
  • Punctual and Reliable
  • Willing to Learn
  • Stock replenishment
  • Teamwork and Collaboration
  • Friendly and Courteous
  • Correct labeling
  • Shipping and receiving
  • Shipping procedures
  • Pulling and Preparing Orders
  • Detail Oriented
  • Sorting and Organizing
  • Order Accuracy
  • Excellent Communication
  • Issue Resolution

Timeline

Fulfillment Associate

Advanced Derm Solutions LLC - Dermeleve
06.2023 - 04.2024

Owner - Manager

Melody Silberhorn's Cleaning Services
12.2021 - 06.2023

High School Diploma -

Home School

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Melody Silberhorn