Melody Silberhorn
Holiday,FL
Summary
Dynamic and results-oriented professional with a proven track record at Advanced Derm Solutions LLC - Dermeleve, enhancing operational efficiency and customer satisfaction. Excelled in material handling and fostering teamwork, significantly improving fulfillment processes and inventory accuracy. Demonstrates exceptional communication skills and a commitment to resolving customer issues, ensuring trust and loyalty.
Overview
2
2
years of professional experience
Work History
Fulfillment Associate
Advanced Derm Solutions LLC - Dermeleve
06.2023 - 04.2024
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Drove customer satisfaction by successfully completing all returns quickly.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Segregated and processed incoming stock and materials to prepare for storage or shipment.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Pulled orders quickly to maintain demanding productivity goals.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Kept work areas neat, clean and free from debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Prepared and checked outbound shipments for accuracy.
Owner - Manager
Melody Silberhorn's Cleaning Services
12.2021 - 06.2023
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Consulted with customers to assess needs and propose optimal solutions.
Education
High School Diploma -
Home School
Palm Harbor, FL09.2018
Skills
- Material Handling
- Customer Service
- Product Packaging
- Inventory Maintenance
- Order Processing
- Fulfillment Processing
- Order Picking
- Stock Rotation
- Shipment Preparation
- Work Prioritization
- Punctual and Reliable
- Willing to Learn
- Stock replenishment
- Teamwork and Collaboration
- Friendly and Courteous
- Correct labeling
- Shipping and receiving
- Shipping procedures
- Pulling and Preparing Orders
- Detail Oriented
- Sorting and Organizing
- Order Accuracy
- Excellent Communication
- Issue Resolution
Timeline
Fulfillment Associate
Advanced Derm Solutions LLC - Dermeleve
06.2023 - 04.2024
Owner - Manager
Melody Silberhorn's Cleaning Services
12.2021 - 06.2023
High School Diploma -
Home School
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