Summary
Overview
Work History
Education
Skills
Timeline
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Melody Singleton

Tacoma,WA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.

Overview

19
19
years of professional experience

Work History

Cleaning Technician

Arrow Cleaning
04.2014 - 09.2024
  • Safeguarded property integrity by careful handling of client belongings during the cleaning process.
  • Assisted in training new team members on company protocols and best practices for exceptional service delivery.
  • Provided excellent service by addressing client concerns promptly
  • Emptied trashcans and transported waste to collection.
  • Enhanced customer satisfaction by maintaining a clean and hygienic environment in commercial spaces.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and maintained lobbies, offices and other common areas.

Server

Pacific Southern
06.2020 - 02.2022


  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Silver Dollar Casino
09.2014 - 11.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server/Cocktail Waitress

Romans Casino
04.2012 - 11.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Used slow periods to restock supplies, ice, trays, and utensils.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Served alcoholic and non-alcoholic beverages in bar environment.

Server

Riverside Casino
06.2008 - 11.2011
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Emerald Queen Casino
03.2006 - 05.2007
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficiency.
  • Anticipated guest needs and provided proactive service.
  • Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.

Education

High School Diploma - N/A

Mt. Tahoma High School
Tacoma, WA
06.2005

Skills

  • Strong work ethic
  • Reliability and punctuality
  • Exceptional customer service
  • Food and beverage pairings
  • Positive and professional
  • Point of sale (POS) system operations
  • Team player
  • Adaptable and flexible

Timeline

Server

Pacific Southern
06.2020 - 02.2022

Server

Silver Dollar Casino
09.2014 - 11.2016

Cleaning Technician

Arrow Cleaning
04.2014 - 09.2024

Server/Cocktail Waitress

Romans Casino
04.2012 - 11.2014

Server

Riverside Casino
06.2008 - 11.2011

Server

Emerald Queen Casino
03.2006 - 05.2007

High School Diploma - N/A

Mt. Tahoma High School

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Melody Singleton