Summary
Overview
Work History
Education
Skills
Timeline
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Melody Speeks

Melody Speeks

Bluefield,VA

Summary

Seasoned Server/Bartender with a proven track record of enhancing customer satisfaction and sales at Applebee's Grill + Bar. Skilled in Safe Food Handling and Guest Engagement, I excel in fostering warm relationships and upselling with expertise. Achieved significant sales growth by mastering menu knowledge and wine pairings, demonstrating a strong work ethic and exceptional service standards. Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Organized Job Title with experience in Type restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Capable Job Title passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Type establishments. Friendly Bartender with exceptional Skill and Skill skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Overview

18
18
years of professional experience

Work History

Server/Bartender

Applebee's Grill + Bar
01.2018 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Followed state ABC protocols.
  • Carefully handleing money and tills.
  • Providing quick and accurate service.
  • Giving one of a kind personal customer service to keep them coming back for more.

Server

Mcgreggors Bar and Grille
08.2011 - 10.2015
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Server

Tidewater Bar & Grill
09.2006 - 08.2013
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Inspected dishes and utensils for cleanliness.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Education

Specialist In Psychology - Cognitive Psychology

Southwest Va Community College
Richlands, VA

High School Diploma -

Havre De Grace High School
Havre De Grace, MD
06.2009

Skills

  • Safe Food Handling
  • Food inspection
  • Table Bussing
  • Food Delivery
  • Order Management
  • Daily specials memorization
  • Guest Engagement
  • Table Setting
  • Beverage Preparation
  • Supply Restocking
  • Food Running
  • Order delivery practices
  • Wine pairing knowledge
  • Guest Seating
  • Allergy awareness
  • Professional Appearance
  • Dining area maintenance
  • Hospitality service expertise
  • Wine service
  • Regulatory Compliance
  • Item promotion
  • Food safety understanding
  • Performance Improvement
  • Relationship Management
  • Menu presentation
  • Suggestive Selling
  • Cash Handling
  • Exceptional customer service
  • Front-of-house display creation
  • Quality Control
  • Banquet Coordination
  • Food sales and promotion
  • Order Accuracy
  • Food station setup
  • Bill computation
  • Food and beverage pairings
  • Sales expertise
  • Wine Pairings
  • High-volume dining
  • Food spoilage prevention
  • Food safety practices
  • Service prioritization
  • Strong Work Ethic
  • Menu Memorization
  • Table setting knowledge
  • Sales Techniques
  • Point of sale operation
  • Ordering Procedures
  • Guest Relations Management

Timeline

Server/Bartender

Applebee's Grill + Bar
01.2018 - Current

Server

Mcgreggors Bar and Grille
08.2011 - 10.2015

Server

Tidewater Bar & Grill
09.2006 - 08.2013

Specialist In Psychology - Cognitive Psychology

Southwest Va Community College

High School Diploma -

Havre De Grace High School
Melody Speeks