Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Melody Stanelle

Danville ,KY

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Seasoned Human Resources Manager with broad experience in employee relations, recruitment, and benefits administration. Possess strong expertise in developing efficient HR policies and procedures, fostering a positive work environment, and resolving conflicts. Demonstrated ability to drive strategic initiatives resulting in improved operational efficiency. Notable success in mentoring and coaching teams to deliver top performance.

Skilled Marketing Manager with proven track record in developing and implementing strategic marketing plans that increase company visibility and revenue. Possess strong leadership abilities, creativity, and knowledge of market trends to effectively manage marketing teams and projects. Successfully increased market share by identifying customer needs and tailoring marketing strategies accordingly. Demonstrated ability to improve brand recognition through innovative campaigns and effective communication strategies.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Representative

Ephraim McDowell James B. Haggin
Harrodsburg, KY
07.2024 - Current
  • Handled escalated patient concerns to preserve patient satisfaction and maintain long-term relationships.
  • Communicated effectively with patients via phone.
  • Prepared thorough, accurate and well-edited chart notes for nurses, doctors and other staff to use.

Marketing and Business Associate/Human Resources

ASTAR
Nicholasville, KY
07.2023 - 08.2024
  • Identified internal problems, recommending solutions to upper management.
  • Performed administrative duties such as filing, data entry.
  • Conducted market research to identify potential customers and industry trends.
  • Identified needs of customers promptly and efficiently.
  • Monitored industry regulations to ensure compliance in all business activities.
  • Assisted with drafting business plans and preparing sales presentations.
  • Prepared detailed sales reports for management review.

Huamn Resources

L.Thorn
Danville, KY
07.2018 - 06.2023
  • Participated in special projects related to Human Resources initiatives as needed.
  • Developed and implemented new human resources policies and procedures.
  • Facilitated communication between employees, managers, and Human Resources staff members.
  • Provided administrative and clerical support to the Human Resources department.
  • Coordinated with Human Resources team members on benefit changes or adjustments.
  • Monitored changes in industry standards related to human resources practices.
  • Greeted and welcomed visitors to the Human Resources department.
  • Conducted employee performance reviews in collaboration with human resources.
  • Coordinated activities between different teams within the Human Resources department.
  • Advised senior management on matters related to human resources operations.

Education

Human Resources Certification - Business Mgmt

De Anza College
Cupertino, CA

Skills

  • Inbound phone calls
  • Documentation and reporting
  • Call logging
  • Customer support
  • Professional phone voice
  • Training development
  • Staff management
  • HR leadership
  • Unemployment claims management
  • Labor law compliance
  • Recordkeeping
  • Employee onboarding
  • Exit interviews
  • Compliance
  • Benefits administration
  • Team building
  • Workforce planning
  • Recruitment strategies
  • Staffing and recruiting professional
  • Payroll administration
  • Training and mentoring
  • Background checks
  • Post-hire check-ins

Affiliations

  • PTO member
  • Work within the community, to help battle homelessness within our youth. Volunteer project to help with NARCAN exposure and getting it to the proper hands

Certification

  • SHRM Certification for Business Mgmgt/Human Resources

Languages

American Sign Language
Limited

References

References available upon request.

Timeline

Call Center Representative

Ephraim McDowell James B. Haggin
07.2024 - Current

Marketing and Business Associate/Human Resources

ASTAR
07.2023 - 08.2024

Huamn Resources

L.Thorn
07.2018 - 06.2023

Human Resources Certification - Business Mgmt

De Anza College
Melody Stanelle