Melody Stein
Mechanicsburg,PA
Summary
Results-oriented Quality Assurance Analyst with a proven track record at PHEAA, excelling in defect management and quality processes. Adept at mentoring teams and enhancing operational efficiency through collaboration. Strong problem solver with expertise in QA reporting and a commitment to delivering exceptional customer service.
Overview
32
32
years of professional experience
Work History
Quality Assurance Analyst
PHEAA
03.2016 - 04.2024
- Mentored team members in defect management and reporting for enhanced team performance.
- Implemented quality assurance best practices to enhance outcomes.
- Collaborated with cross-functional teams to identify, document, and resolve defects efficiently.
Administrative Clerk
PHEAA
01.2000 - 04.2016
- Processed administrative documents with accuracy, contributing to compliance and operational efficiency
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
Clerk
Pheaa
03.1992 - 03.2000
- Maintained databases to ensure accuracy and integrity of student information records.
- Assisted in resolving inquiries related to student loan programs and payment options.
- Collaborated with team members to streamline administrative workflows, enhancing efficiency.
Education
High School Diploma -
Faith Tabernacle School (private Church School)
Mechanicsburg, PASkills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- QA reporting
- Strong problem solver
- Collaborative team player
- Results and Deadline-driven
- Customer service
Timeline
Quality Assurance Analyst
PHEAA
03.2016 - 04.2024
Administrative Clerk
PHEAA
01.2000 - 04.2016
Clerk
Pheaa
03.1992 - 03.2000
High School Diploma -
Faith Tabernacle School (private Church School)