Melody Swafford
Helena,MT
Summary
I started with one company at the age of 15 were I got my first job. I started as a crew member where I took orders did expo and then at the age of 18, three years later i became a shift manager where I began running my own shift. I still did some crew member work of course but i also started counting tills doing I did that for a few years and then became the general manager. I started at one location and was moved to two other locations. I was in the general manager position for a few years until Sept. 2023 where I then switched over to Fairfield Inn & Suites as the general manager.
Overview
8
8
years of professional experience
Work History
General Manager
Fairfield Inn And Suites Marriott
Helena, MT
09.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created schedules and monitored payroll to remain within budget.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Designed sales and service strategies to improve revenue and retention.
MANAGER
Meridian Restraunts unlimited
helena, mt
02.2016 - Current
- Mentored and trained new employees on company policies and procedures
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Coached and motivated team, driving sales and delivering exceptional customer service
- Developed personal growth opportunities, empowering employees to produce results and meet goals
- Delegated tasks, freeing up time to focus on higher-value activities
- Liaised regularly with upper management to ensure alignment of goals and objectives
- I have worked with inventory, variances and also help drive sales.
Education
HIGH SCHOOL DIPLOMA -
Greatb falls High school
Skills
- Workflow Planning
- Distribution Management
- Contract Negotiations
- Branding
- P&L Management
- Customer Relationship Management
- Sales
- Vendor Sourcing
- Expense Control
- Customer Retention
- Loss Prevention
- Supervision and Training
- Negotiation Skills
- Top Talent Recruiting, Hiring, and Retention
- Data Review
- Vendor Partnerships
- Facility Management
- Revenue and Market Expansion
- Labor Cost Controls
- Profit and Loss Accountability
- Customer Experiences
References
References available upon request
Timeline
General Manager
Fairfield Inn And Suites Marriott
09.2023 - Current
MANAGER
Meridian Restraunts unlimited
02.2016 - Current
HIGH SCHOOL DIPLOMA -
Greatb falls High school