
Experienced customer service professional with a proven track record in the events and hospitality industry. Recognized for ability to elevate client satisfaction and retention through strategic brand engagement and effective communication strategies. Skilled in content development, workflow optimization, and event coordination. Dedicated to utilizing strong relationship-building skills to enhance client engagement and drive operational efficiency in future roles.
Experienced a period of unemployment due to the impact of the COVID-19 pandemic, coinciding with a personal leave for family bereavement. Was also pregnant during this time and gave birth to my daughter in April of 2021.