MELODY TAYLOR
Kailua-Kona
Summary
Strong communicator with a knack for effectively conveying information and ideas to diverse audiences. Excellent organizational and time management skills enable efficient handling of multiple projects simultaneously, ensuring on-time completion of all tasks. Top-notch problem-solving abilities for quick analysis and creative solutions. Adaptable and proactive, always ready to think on feet and take prompt action when needed.
Overview
13
13
years of professional experience
Work History
Reservations Supervisor
Four Seasons Resort Hualalai
06.2022 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Worked closely with front desk to achieve full occupancy of property.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed new employee skills and strengths to provide customized training.
- Created and maintained detailed training records and reports for management review.
- Compiled training handbook and related course materials.
Health Unit Coordinator
Tampa General Hospital
10.2021 - 04.2022
- Assembled and maintained patient medical records and other documents related to patient care.
- Provided concierge service to assist patients and families and direct them to available resources.
- Assisted with processing patient admissions, transfers and discharges.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Responded to patient call lights to expedite appropriate follow-through.
Executive Director
Home For Kids, Inc
03.2021 - 07.2021
- Established personnel performance metrics to encourage efforts toward common goals.
- Established procedures and quality standards for department.
- Collaborated with outside agencies to manage project progress and milestones.
- Leading the expansion of the company by establishing another qualified residential treatment facility
- Heading the accreditation through Council on Accreditation
- Oversees the Medicaid application for providers
- Streamlines process across two facilities
- Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
Manager
Home for Kids, Inc
02.2020 - 03.2021
- Manage day-to-day operations, including supervision and assignment delegation.
- Lead employee performance reviews and discuss improvement strategies with each team member.
- Coach new team members on job tasks and performance strategies.
- Communicate and coordinate with professionals outside of the organization such as case workers.
- Guardians ad litem, support coordinator, targeted case managers, peer mentors, and service providers.
- Send weekly census reports to the licensing department at Eckerd.
- Send incident reports to risk management at Eckerd.
- Check the Medication Administration Record for accuracy.
- Provided guidance to business owner and employees on talent management, payroll, adding health benefits.
- Facilitated criminal background check process for new hires.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
- Processed unemployment claims and acted as company representative at unemployment hearings.
Quality Assurance Coordinator
Home for Kids, Inc
11.2018 - 01.2020
- Home for Kids is a group home for seven children with special needs.
- Secondary care is responsible for taking care of children's personal needs which includes, preparing meals, giving baths, and encouraging the patients to learn the basic life skills.
- Check body chart and nutrition sheets daily.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Assisted management with annual expense plans to strategically track income or revenue.
Learning Coach
Genesis Christian Academy
11.2017 - 02.2019
- Learning coach facilitates a conducive learning environment for children inside the classroom and provide opportunities to build relationships among other student through established Christian values and guidance.
- Provided instructional support to students unable to attend regular classes.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Catalog Specialist
Ingram Micro
09.2014 - 01.2017
- Designed innovative and interactive exhibits to showcase newly procured and digitized items.
- Received and processed stock into inventory management system.
- Collaborated with team members to achieve target results.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Worked with IT Companies to input their products in the web catalog such as Cisco, Panasonic, Lenovo, Apple, AMC Optics.
- Perform pricing adjustments for any price change requested by the vendors.
International Reservations Representative
Interglobe Technologies Phils
03.2012 - 07.2014
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Education
M.A - Applied Psychology, Industrial and Organizational Psychology
Lynchburg, Virginia2018
B.S - Industrial and Organizational Psychology
2006
High School Diploma -
Taguig Science High School
05.2002
Skills
- Microsoft Programs
- Communication skills
- Conflict resolution
- Flexible & Adaptable
- Policy and Procedure Adherence
- Internal investigations
- Employee file management
- Policy implementation
- Workers compensation
- Recruitment
- Talent acquisition
- New employee orientations
- Background checks
- Training and mentoring
Job and Character Reference
Clyde Tang
Tampa General Hospital - Nurse Manager
(813) 841-0570
Jeanne Ensor - Home for Kids, Inc.
CEO - Owner
(727) 667-4958
Nikki Kidani
Pastor - First Church Hawaii Waikoloa
(808) 936-6188
Timeline
Reservations Supervisor
Four Seasons Resort Hualalai
06.2022 - Current
Health Unit Coordinator
Tampa General Hospital
10.2021 - 04.2022
Executive Director
Home For Kids, Inc
03.2021 - 07.2021
Manager
Home for Kids, Inc
02.2020 - 03.2021
Quality Assurance Coordinator
Home for Kids, Inc
11.2018 - 01.2020
Learning Coach
Genesis Christian Academy
11.2017 - 02.2019
Catalog Specialist
Ingram Micro
09.2014 - 01.2017
International Reservations Representative
Interglobe Technologies Phils
03.2012 - 07.2014
M.A - Applied Psychology, Industrial and Organizational Psychology
B.S - Industrial and Organizational Psychology
High School Diploma -
Taguig Science High School
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