Melody Taylor
Columbus
Summary
Results-driven Clinic Business Office Manager with extensive experience at Monroe Regional Hospital in staff training and quality control. Skilled in credit and collections, enhancing revenue, and optimizing operational efficiency. Expertise in scheduling, deadline management, and streamlining administrative processes to boost team performance.
Overview
2026
2026
years of professional experience
Work History
Clinic Business Office Manageer
Monroe Regional Hospital
05.2019 - Current
- Enhanced clinic operations by ensuring adherence to policies and regulations.
- Improved workflow efficiency through targeted staff training initiatives.
- Boosted billing consistency, increasing collections and reducing discrepancies in receivables.
- Optimized staff schedules, enhancing productivity and meeting critical deadlines.
- Conducted regular audits to ensure compliance with company policies and regulations.
- Facilitated constructive feedback during employee performance evaluations, identifying improvement areas.
Reception Manager
Rhett Real Estate
03.2017 - 12.2018
- Enhanced guest experiences by overseeing efficient front desk operations.
- Boosted customer satisfaction with streamlined check-in and check-out procedures.
- Coordinated appointment scheduling for optimal service delivery and efficiency.
- Cultivated a welcoming reception atmosphere through a clean environment and prompt assistance.
- Developed an organized filing system for effective document management in the department.
- Processed bi-weekly payroll for [Number] employees with accuracy, ensuring timely payments.
Office Manager
Gastroenterology Associates of Columbus
1987 - 2010
- Streamlined clinic operations by efficiently managing scheduling, payroll, and administrative tasks.
- Ensured accuracy in patient billing and collections, enhancing financial performance and cash flow.
- Oversaw insurance claims processing, minimizing denials and expediting reimbursements for services rendered.
- Developed and implemented best practices for operational efficiency across clinic functions.
- Trained and supervised staff on billing protocols, improving compliance and accuracy in submissions.
- Monitored patient accounts, proactively addressing billing inquiries to enhance patient satisfaction.
- Coordinated regular staff meetings to foster communication and address operational challenges.
- Maintained clinic supplies and equipment inventory, ensuring uninterrupted patient care services.
Education
Bachelor of Science - Business Management
Mississippi University For Women
Columbus, Mississippi, MSSkills
- Deadline management
- Employee onboarding
- Credit and collections
- Scheduling and calendar management
- Training
- Customer service
- Staff management
- Employee supervision
- Handling complaints
- Self motivation
- Staff training
- Office management
Timeline
Clinic Business Office Manageer
Monroe Regional Hospital
05.2019 - Current
Reception Manager
Rhett Real Estate
03.2017 - 12.2018
Office Manager
Gastroenterology Associates of Columbus
1987 - 2010
Bachelor of Science - Business Management
Mississippi University For Women