Melody Thomas
Yakima
Summary
Dynamic Medical Receptionist with extensive experience at Kaiser Permanente, excelling in front desk operations and patient scheduling. Proven ability to enhance patient satisfaction through compassionate customer service and efficient appointment management. Skilled in HIPAA compliance and insurance verification, fostering strong relationships that promote trust and loyalty in healthcare services.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
30
30
years of professional experience
Work History
Medical Receptionist
Kaiser Permanente
02.1991 - 01.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Improved workflow efficiency, organizing back-office supplies and equipment.
Education
GED -
Everett Community College
Everett, WA06-1979
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- Insurance verification
- HIPAA guidelines
- Reminder calls
- Electronic medical records
- Letter preparation
- Medical records management
- Referral verification
- Mail management
- Proficient in [software]
- Insurance claims
- Co-payment collection
- Customer service
- Time management
- Relationship building
- Scheduling tests and procedures
Timeline
Medical Receptionist
Kaiser Permanente
02.1991 - 01.2021
GED -
Everett Community College
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