Melody Thomas
Kissimmee,FL
Summary
Retail management professional with history of improving operational efficiency and driving store profitability. Known for fostering team collaboration and achieving consistent results. Adaptable to changing retail trends and skilled in inventory management and customer relationship building.
Overview
12
12
years of professional experience
Work History
Retail Operations Manager
DD’S Discount
05.2023 - Current
- Oversaw daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members to enhance productivity and customer service skills.
- Implemented inventory management systems to optimize stock levels and minimize shrinkage.
- Developed and executed promotional strategies to drive sales and improve customer engagement.
- Analyzed sales data to identify trends, adjusting operational practices accordingly for improved performance.
- Collaborated with cross-functional teams to streamline store processes and enhance efficiency.
- Monitored employee performance, providing feedback to support professional development and accountability.
- Led initiatives to improve in-store merchandising, enhancing product visibility and customer experience.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Determined layout of store merchandise for visual appeal to consumers.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Contributed to leadership team for implementing company policies and procedures.
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
General Manager
TitleMax
03.2019 - 05.2023
- Directed operational strategies to enhance customer service and satisfaction across all locations.
- Implemented process improvements that streamlined workflows and increased team efficiency.
- Led training initiatives for staff, fostering a culture of continuous learning and professional development.
- Analyzed financial reports to inform strategic decision-making and optimize profitability.
- Coordinated inventory management systems, ensuring accuracy and minimizing discrepancies in stock levels.
- Established performance metrics to evaluate team effectiveness and drive operational excellence.
- Oversaw compliance with regulatory requirements, mitigating risks associated with business operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Retail Operations Manager
Best Buy
12.2013 - 03.2019
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Established strong relationships with vendors to secure favorable pricing terms for merchandise procurement while maintaining quality standards.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support to staff members.
- Enhanced store productivity by streamlining operational processes and implementing efficient work practices.
- Conducted performance evaluations for staff members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.
- Streamlined communication channels between departments within the store to facilitate seamless coordination on key tasks such as inventory replenishment and customer service resolution efforts.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Championed a culture of continuous improvement within the team by encouraging open feedback, experimentation with new ideas, and learning from both successes and failures.
- Analyzed sales data to identify trends in consumer behavior, informing more effective merchandising strategies.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Maintained high safety standards across the store through rigorous adherence to company guidelines and regular training initiatives for staff members.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Boosted overall sales performance by identifying opportunities for improvement and implementing targeted sales strategies.
- Optimized store layout for better product visibility, leading to increased cross-selling opportunities and higher average transaction values.
Education
High School Diploma -
Lithonia High School
Lithonia, GAAssociate of Science -
Georgia College And State University
Stone Mountain, GASkills
- Store operations
- Health and safety
- Operational efficiency
- Store planning
- Recruitment and hiring
- Staff motivation
- Inventory control
- Employee scheduling
- Store layout
- Operations oversight
- Sales development
- Process improvements
- Budget planning
- Merchandise planning
- Retail merchandising
- Personnel training and development
- Recruitment and retention
- Sales analysis
- Display creation
- Shrink reduction
- Program administration
- Promotional strategies
- Profit maximization
- Stock control
- Budgeting and cost control
- Operational compliance
- Store design
- Business growth initiatives
- Resource allocation
- Finance and accounting oversight
- Customer service
Timeline
Retail Operations Manager
DD’S Discount
05.2023 - Current
General Manager
TitleMax
03.2019 - 05.2023
Retail Operations Manager
Best Buy
12.2013 - 03.2019
High School Diploma -
Lithonia High School
Associate of Science -
Georgia College And State University