Melody Titus
Bedford,Texas
Summary
I have accumulated nearly ten years in customer service with emphasis in restaurant operations and management. Organized and detail-oriented person who understands general accounting and finance concepts. The goal is to work for a company with passion that has opportunity for growth. Highly motivated, personable, customer service, sales, and management professional. Able to take on a variety of responsibilities and tasks while remaining poised and optimistic. Team oriented and always willing to lend assistance when needed – able to maintain a sense of humor under pressure. Talent for learning quickly with a history of exceeding goals and expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
Fresenius Medical Care
08.2021 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Utilize EPS, SAP, Salesforce and Microsoft Applications systems to setup and modify patient profiles
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items
Receptionist
RICHLAND HILLS REHABILITATION AND HEALTHCARE
02.2020 - 08.2021
- Responsible for answering phone calls, answering questions, and taking messages
- Responsible for sending and receiving mail, faxes and packages
- Making sure that all received items are delivered to correct people
- Clear communication between different offices and staff as well as callers.
Service Manager/Bartender/Trainer
POSADOS
12.2008 - 07.2019
- Responsible for running entire service floor and managing over 10 servers on shift
- Managing all closing duties and verifying closing duties of all servers
- Following guidelines and procedures, keeping store clean/organized including store maintenance.
Bartender
HILTON GARDEN INN
08.2015 - 05.2017
- Responsible for running bar and service floor
- Creating special events to boost sales and profit margins, responsible for exceeding sales goals
- Being able to work independently and effectively in highly stressful situations.
Education
High School Diploma -
Treetops School International
Euless, TX05.2008
Skills
- Restaurant Management
- Training Staff
- Profit and Loss
- Problem-Solving Skills
- Sales
- Marketing
- General Office Skills
- Escalation control
- Customer Service
- Proficiency in Microsoft Office Suite
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Senior Pharmacy Technician
Fresenius Medical Care
08.2021 - Current
Receptionist
RICHLAND HILLS REHABILITATION AND HEALTHCARE
02.2020 - 08.2021
Bartender
HILTON GARDEN INN
08.2015 - 05.2017
Service Manager/Bartender/Trainer
POSADOS
12.2008 - 07.2019
High School Diploma -
Treetops School International
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