Melody Tollison
Fountain Inn,SC
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Registrar
Bon Secours
06.2021 - 11.2023
- Prior experience in a Medical or health care facility
- Experience with Windows operating system and software applications,such as Word,Excel,etc
- Experience with computer based health care such as Epic systems
- Knowledge of federal, state, and private insurance payers
- Knowledge of Medical terminology
- And ICD-9 codes.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Gathered demographic and insurance information to register patients for medical appointments.
Medical Billing Specialist
Center for Rehabilitation and Pain Management
12.2020 - 06.2021
- Arrival of patient for scheduled appointment
- Verification of demographics and insurance and collection of payments due for service
- Updating patients charts online
- Scheduling future appointments.
Medical Technician
Cascades @ Verdae
02.2018 - 12.2020
- Maintaining patience personal hygiene, by assisting and giving shower or sponge bath by bed
- Reminders of medication times
- Assisting with taking patient to and from doctor's appointments as needed, taking them to the grocery store or doing their grocery shopping for them
- Cooking them healthy nutritious meals as required
- Devoting quality time with each individual required and requested by family members
- Making sure all their needs are met in a timely manner and professional manner
Patient Care Technician
Fairview Park Assisted Living
11.2015 - 02.2018
- Specialized Senior Care
- Experience with Dementia & Alzheimer's Patients
- Process admissions, payments,and insurance, ensuring accurate patient identity for billing systems
- For over a decade I have provided age and culturally specific patient centered care in Rehabilitation settings
- Administered prescribed medications, treatments,and wound care under the direct supervision of a physician implemented appropriate use and management of Medical equipment and ICD-9 codes and proper PPE.
Education
High school diploma -
Hillcrest High School
Simpsonville, SC05.1989
Skills
- ICD-9
- Dementia Care
- Medical Billing
- CPT Coding
- Epic
- Alzheimer's Care
- EMR Systems
- Insurance Verification
- Medical Terminology
- Medical Coding
- Transcription
- Medical Office Experience
- Patient Care
- Caregiving
- Microsoft Windows Server
- Hospital Experience
- Clerical Experience
- Operating Systems
- Medical Records
- Medical Scheduling
- Senior Care
- ICD Coding
- HIPAA
- Experience Administering Injections
- Customer service
- Computer skills
- Front desk
- Medical receptionist
- Administrative experience
- Office experience
- Multi-line phone systems
- Typing
- Computer literacy
- Organizational skills
- Appointment Scheduling
- Multitasking Capabilities
- Professionalism and Ethics
- Data Entry Expertise
- Medical Terminology Proficiency
- Telephone Etiquette
- Healthcare Software Knowledge
- Computer Literacy
- Payment Collection
- Data Entry
- Customer Service
- Administrative Support
- Medical Charting
- Payment Scheduling and Collection
- Epic Systems
- EHR Software
- Adaptability and Flexibility
- Patient Confidentiality
- Computer Proficiency
- Supply Ordering
Certification
- Medical Coding Certification
- Medication Administration
Languages
English - Fluent
Assessments
- Sales skills, Proficient, 01/01/23, Influencing and negotiating with customers
- Administrative support professional fit, Proficient, 02/01/21, Measures the traits that are important for successful administrative support professionals
- Case management & social work, Proficient, 03/01/23, Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
- Medical terminology, Completed, 03/01/23, Understanding and using medical terminology
- HR: Compensation & benefits, Completed, 01/01/23, Knowledge of compensation and benefits programs
- Administrative assistant/receptionist, Completed, 01/01/22, Using basic scheduling and organizational skills in an office setting
- Home health aide skills, Proficient, 07/01/20, Providing care to patients in a home setting
- Warehouse safety, Proficient, 06/01/22, Using safe practices in a warehouse setting
- Cleaner fit, Proficient, 05/01/22, Measures the traits that are important for successful cleaners
- Customer focus & orientation, Completed, 12/01/21, Responding to customer situations with sensitivity
- Work motivation, Proficient, 07/01/20, Level of motivation and discipline applied toward work
- Teamwork: Interpersonal skills, Proficient, 03/01/23, Responding to challenging team situations at work
- Medical billing, Completed, 02/01/23, Understanding the procedures and forms used for medical billing
- Office manager, Completed, 06/01/22, Scheduling and budgeting
- Nursing assistant skills, Proficient, 05/01/21, Providing nursing aid to patients using knowledge of relevant equipment and procedures
- Spreadsheets with Microsoft Excel, Proficient, 12/01/22, Knowledge of various Microsoft Excel features, functions, and formulas
- Filing & organization, Completed, 02/01/23, Arranging and managing information or materials using a set of rules
- Management & leadership skills: Planning & execution, Completed, 05/01/22, Planning and managing resources to accomplish organizational goals
- Work style: Reliability, Proficient, 12/01/21, Tendency to be reliable, dependable, and act with integrity at work
- Customer service, Proficient, 07/01/20, Identifying and resolving common customer issues
- Management & leadership skills: Impact & influence, Completed, 05/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Workplace safety, Proficient, 02/01/23, Using safe practices at work
- Protecting patient privacy, Completed, 02/01/23, Understanding privacy rules and regulations associated with patient records
- Early childhood development, Proficient, 03/01/23, Knowledge of the development of children ages 0-3 and of ways to foster that development
- Work style: Professionalism, Proficient, 06/01/22, Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Front desk agent (hotel), Completed, 03/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data
Timeline
Patient Registrar
Bon Secours
06.2021 - 11.2023
Medical Billing Specialist
Center for Rehabilitation and Pain Management
12.2020 - 06.2021
Medical Technician
Cascades @ Verdae
02.2018 - 12.2020
Patient Care Technician
Fairview Park Assisted Living
11.2015 - 02.2018
High school diploma -
Hillcrest High School