Melody Trent
Smyrna,Georgia
Summary
Accomplished professional with over 25 years of experience in customer service and support. Recognized for expertise in account maintenance, problem-solving, sales staff support, and proactive procedure planning. Proficient in Microsoft Excel, PowerPoint, Word, and Google Workspace. Skilled in adherence to high customer service standards, effective workflow management, time management and exceptional telephone etiquette.
Overview
27
27
years of professional experience
Work History
Director of Communications
Keller Williams Realty Consultants
01.2017 - Current
- Proficient in answering phone calls with a warm & friendly demeanor, consistently delivering excellent customer services
- Facilitate the administrator with monthly tasks and coordinate facility repairs with property management
- Increased media coverage through targeted press releases and proactive media outreach.
- Revamped website content to improve user experience and increase web traffic.
- Collaborate directly with the Director of Growth to develop and maintain the monthly training calendar
- Oversee email and text blasts to agent, facilitating effective communication
- Maintain office supplies inventory and process orders as necessary to support seamless operations
- Manage invoicing to department-related purchases
- Communicate with agents to negotiate payment arrangements and resolved outstanding debts
- Utilize common system and advance technology to streamline office management processes
- Led the development and implementation of the Vendor Program.
Front Office Assistant/Assistant Office Manager
Saviano And Associates Inc.
02.2008 - 12.2016
- Primary point of contact for all office operations, managing both incoming inquiries and outgoing communications
- Oversaw the front desk operations, maintaining efficient telephone and mail communication both internally and externally
- Handled accounts receivable and payable, reconciling account receipts for accuracy
- Coordinated installation, training, and onboarding processes to facilitate a seamless customer experience
- Supervised and develop three front office support staff members, fostering a cohesive and efficient team
- Managed inventory tracking for shipments, verifying each shipment against purchase orders
- Systematized weekly ordering of all vitamins and supplements from vendors to ensure consistent stock availability and timely delivery.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Contributed to revenue growth by upselling products and services when appropriate.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Coordinated travel arrangements for staff members, ensuring smooth logistics during business trips or conferences.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Volunteered to help with special projects of varying degrees of complexity.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Trained and supervised employees on office policies and procedures.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
Client Service Specialist
Charles Schwab
04.1997 - 10.2007
- Directed daily branch operations, serving as the go-to person for office inquires, overseeing opening and closing procedures, implementing polices, and ensuring regulation compliances
- Demonstrated outstanding client service skills by handling approximately 20 – 35 inbound calls per day while demonstrating empathy and problem-solving skills
- Engaged in active listening and open-ended dialogue to gain a thorough understanding of clients' financial needs
- Showed dedication to resolving a variety of complex client inquiries through technology and collaboration with business partners within Schwab to identify efficient and effective methods to meet client goals
- Established rapport with clients over the phone to create long-term relationships with Schwab
- Demonstrated high attention to detail to adhere to extensive bank policies, procedures, and guidelines
- Standardized filing system to facilitate easy access to incoming correspondence
- Worked independently with discretion in decision-making, problem resolution, and project management.
- Streamlined internal processes for improved efficiency and timely service delivery to clients.
Education
Bachelor of Arts - Mass Communications
Fort Valley State University
Fort Valley, GASkills
- Internal Communications
- Calendar Management
- Project Management
- Relationship Building
- Training and Onboarding
- Cross-departmental Alignment
- Multitasking Abilities
- Task Prioritization
- MS Office Suite
- Time Management
- Microsoft Office
- Organizational Skills
Timeline
Director of Communications
Keller Williams Realty Consultants
01.2017 - Current
Front Office Assistant/Assistant Office Manager
Saviano And Associates Inc.
02.2008 - 12.2016
Client Service Specialist
Charles Schwab
04.1997 - 10.2007
Bachelor of Arts - Mass Communications
Fort Valley State University
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