Melody VanHoute
Lyons,NY
Summary
Seasoned Payroll Specialist bringin 19 years' experience in accounting and operations management. Proven history of achievement and innovation coupled with outstanding work ethic, commitment and loyalty. Strong track record of effective leadership, collaborative teamwork and articulate communication. Highly adept with key strengths in payroll administration functions, including discrepancy research, regulatory guidelines adherence, complex processing procedures and program management.
Payroll Specialist with experience handling all aspects of payroll processing, including employee paychecks and direct deposits, taxes, deductions and garnishments. Brings comprehensive understanding of applicable laws and regulations related to payroll and employee benefits. Excellent communicator answering employee inquiries and resolving any payroll-related issues.
Overview
18
18
years of professional experience
Work History
Cashier
Walmart
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored self-checkout systems and provided help in resolving complex problems.
Office Manager/Payroll Manager
O'Haver Financial LLC
12.2005 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Processed payroll garnishments such as tax liens and child support.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Submitted reports on payroll activities.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Managed employee records on database to maintain accuracy and updated information.
- Supported the overall financial health of the organization by ensuring accurate and timely payroll processing, contributing to a positive work environment.
- Trained and mentored new payroll staff to apply best practices and follow department procedures.
- Conducted regular audits of payroll data to identify discrepancies and ensure compliance with federal regulations.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Resolved issues pertaining to tax filings by collaborating with state agencies and internal departments promptly.
- Maintained confidentiality of employee records and payroll information.
- Audited timesheets and payroll records for accuracy.
- Processed timecards and payroll data for team of employees.
- Tracked employee vacation, sick and personal time.
- Updated employee files with new details such as changes in address or salary levels.
- Completed payroll accurately and timely to meet employee expectations.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Generated reports to track employee time and attendance.
- Processed manual checks for employees in accordance with company policies.
- Coordinated resolution of payroll discrepancies.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Developed and implemented payroll procedures to streamline workflow.
Education
BBA - Accounting And Business Management
Medaille College
Buffalo, NY05.2006
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Professionalism and Courtesy
- Accounts Receivable
- Meeting deadlines
- Financial reports
- Payroll administration experience
- Accounts Payable
- Proficient in CyberPay & CyberTax
- Employee File Maintenance
- Exceptional Microsoft Excel skills
- Processing garnishments
- Collaborative team member
- Telephone and email etiquette
- Exceptionally organized
- Processing wage withholding orders
- Check writing
- Microsoft Office
- Attention to Detail
- Data Entry
- Intuit QuickBooks
- Maintaining files
- Dependable and Adaptable
- Period-End Reporting
- Scheduling
- Administrative Support
Timeline
Cashier
Walmart
11.2023 - Current
Office Manager/Payroll Manager
O'Haver Financial LLC
12.2005 - Current
BBA - Accounting And Business Management
Medaille College