Melody Vojoodi
Costa Mesa,CA
Summary
Organized and Technical savvy Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated team player who excels in calendar management, scheduling, formatting spreadsheets and data entry.
Overview
7
7
years of professional experience
Work History
Admissions Officer/ Administrator
Poly Languages Institute
2019.03 - Current
- Increased application numbers by developing and implementing targeted recruitment strategies.
- Streamlined the admissions process for increased efficiency with updated policies and procedures.
- Organized open house events, inviting prospective students and their families to experience campus life firsthand.
- Collaborated with marketing teams to create promotional materials that highlighted the strengths of university programs offered.
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally. Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
- Utilized data analysis tools to identify areas of improvement within the admissions department''s processes and procedures.
- Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
- Followed up immediately when prospects reached out to quickly resolve concerns.
- Implemented strategies to increase student recruiting, engagement and retention.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Administrative Assistant
Montessori Harbor Mesa School
2016.08 - 2019.02
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Master of Arts - English
Pune University
Pune07.2018
Skills
- Verbal and written Communication
- Recruiting and Sales
- Time management
- Microsoft Office
- Customer service
- Organizational skills
- Data entry
- Calendaring
- Problem-solving
- Event Planning
- Phone Etiquette
- Attention to detail
Timeline
Admissions Officer/ Administrator
Poly Languages Institute
2019.03 - Current
Administrative Assistant
Montessori Harbor Mesa School
2016.08 - 2019.02
Master of Arts - English
Pune University
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