Melody White
Round Rock,TX
Summary
Seasoned Senior QA Engineer experienced in leading comprehensive software testing processes. Skilled in managing cross-functional teams to ensure product quality and functionality meet strict industry standards. Motivated self-starter with a passion for research, troubleshooting, and problem-solving.
Overview
17
17
years of professional experience
Work History
Senior QA Engineer
dscout, inc
Chicago, IL
04.2021 - 08.2024
- Collaborated with engineering teams to define quality standards for new products and functionality, utilizing Notion and Atlassian products.
- Participated in Agile Scrum meetings for sprint planning and progress review towards completion goals.
- Ensured satisfaction of stakeholders across the organization by facilitating effective communication and understanding between parties involved in current and future product offerings.
- Monitored production systems using exploratory testing methods in active development to detect anomalies or unexpected behaviors.
- Performed various types of manual testing for both web and mobile applications, including functional, regression, integration, and system testing.
- Provided ad-hoc assistance to international teams in enabling products tailored to their respective laws and regulations.
Technical Product Owner - Insights & Analytics
Kazoo HR
02.2020 - 02.2021
- Responsible for execution of planning and refinement sprint ceremonies with Engineering, QA and Design teams
- Collaborate with product management to prioritize sprint tickets and sprint goals against the company product roadmap
- Plan to ensure that each release provides business value to end users and the customer success department
- Worked closely with other product owners to understand our process gaps and improve our product life cycle process and documentation
- Responsible for sprint by sprint submission and completion of localization/translations in over 10 languages within 3 separate github code repositories
- Providing and maintaining training documentation and implementation materials for customer support.
QA Lead
10.2018 - 02.2020
- Assisted team Analysts with Sprint tickets, providing coverage when they are out or on vacation.
- Reviewed and integrated Analysts' test cases into Regression test plan within sprint timelines.
- Coordinated automation changes and new feature scripts from the team
- Provided weekly progress and issue updates to QA Management
- Onboard and mentor new QA team members
- Special project: troubleshooting and diagnostics related to all SSO issues connecting to the platform whether federated or cloud.
QA Alpha Analyst
05.2017 - 10.2018
- Review functional and design specifications to ensure full understanding of individual deliverables
- Backend database testing using Postman and Insomnia
- Identify test requirements from specifications, map test case requirements and design test coverage plan
- Develop, document and maintain functional test cases and other test artifacts like the test data, data validation, harness scripts and automated scripts
- Execute and evaluate manual and automated test cases and report test results
- Hold and facilitate test plan/case reviews with cross-functional team members
- Identify any potential quality issues per defined process and escalate potential quality issues immediately to development team
- Ensure that validated deliverables meet functional and design specifications and requirements
- Isolate, replicate, and report defects and verify defect fixes.
E-commerce Customer Care Coordinator
eurway.com
03.2015 - 02.2016
Trust & Security Representative
HomeAway.com
01.2014 - 03.2015
In Game Customer Service Rep I/II - Game Master
Blizzard Entertainment
02.2008 - 04.2013
Skills
- Building a positive rapport and communicating appropriately with different personality types
- Ability to use PCs and MAC systems
- Troubleshooting technical and non-technical issues
- Knowledge of Microsoft Office applications - 10 years
- Preparing formal and informal business documents
- Advanced knowledge of computer hardware
- Advanced knowledge of how to install/repair computer software
- Intermediate knowledge of coding using HTML, CSS and Ruby
- Ability to learn quickly
- Usability and regression testing
- Intermediate experience with Scrum framework
References
References available upon request.
Timeline
Senior QA Engineer
dscout, inc
04.2021 - 08.2024
Technical Product Owner - Insights & Analytics
Kazoo HR
02.2020 - 02.2021
QA Lead
10.2018 - 02.2020
QA Alpha Analyst
05.2017 - 10.2018
E-commerce Customer Care Coordinator
eurway.com
03.2015 - 02.2016
Trust & Security Representative
HomeAway.com
01.2014 - 03.2015
In Game Customer Service Rep I/II - Game Master
Blizzard Entertainment
02.2008 - 04.2013