MELODY WILLIAMS-WESTERMANN
Lawrence,KS
Summary
Experienced in team leadership, client relations, onboarding, collaboration, and compliance across various environments. Proven ability to develop training programs, manage operational workflows, enhance relationship management, promote workplace diversity, and drive team collaboration. Skilled in improving operational efficiency, implementing process improvements, identifying customer needs, and recognizing risk factors. Committed to fostering a positive work environment while ensuring adherence to regulatory compliance standards. Eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills. Committed to pursuing best practices related to employee development and retention.
Overview
25
25
years of professional experience
Work History
Clinic Assistant
McColm Orthodontics
05.2024 - Current
- Demonstrated adaptability by managing multiple responsibilities simultaneously while maintaining high-quality results across all areas of responsibility within the clinic setting.
- Increased patient satisfaction levels through active listening skills, empathy, and prompt resolution of concerns or issues that arose during visits.
- Educated patients on proper oral hygiene practices to maintain healthy teeth during orthodontic treatment phases.
- Sterilized rooms and prepped equipment and instruments for 30 procedures daily.
Catering Supervisor
KU Memorial Unions
09.2023 - 05.2024
- Supervised catering staff of 30 and maintained service quality
- Ensured compliance with health and safety standards
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Enhanced client satisfaction by providing exceptional catering services for various events, including corporate meetings and weddings.
Multi-café Manager
PT's Coffee Roasting Co.
08.2020 - 08.2023
- Kept staff of 15 motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed and led barista training programs to improve coffee quality and service speed, elevating customer satisfaction.
Education
Bachelor of Science - Business Administration, Human Resource Management
Western Governors University
Salt Lake City, UT12.2024
Skills
- HIPAA regulations
- Critical thinking
- Team collaboration
- Healthcare customer service
- Operational efficiency
- Supply chain coordination
- Customer relations
- HR policies and procedures
- Onboarding and orientation
- Staff management
- Vendor relations
- Policies implementation
WGU Excellence Award
A submission for the Business Environment Applications II course, which focuses on Process, Logistics, and Operations, was chosen by the faculty at WGU for an Excellence Award. This recognition underscores the exceptional quality and thoroughness of the research presented in the work, demonstrating a strong commitment to understanding and applying key concepts in the field.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balancePersonal development programsCareer advancementWork from home optionAffiliations
- SHRM WGU Chapter
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Achieved increased customer satisfaction by introducing online scheduling software for after-hours scheduling tasks.
Timeline
Clinic Assistant
McColm Orthodontics
05.2024 - Current
Catering Supervisor
KU Memorial Unions
09.2023 - 05.2024
Multi-café Manager
PT's Coffee Roasting Co.
08.2020 - 08.2023
Bachelor of Science - Business Administration, Human Resource Management
Western Governors University
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