Melody Wright
East Liverpool,OH
Summary
Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Nurses Aide
The Orchard
Chester, WV
04.2023 - Current
- Reduced instances of bedsores by regularly turning and repositioning patients as per care plan.
- Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating a willingness to help others as needed.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maintained a clean and sanitary environment for patients, ensuring infection control practices were followed diligently.
- Contributed to the efficient functioning of the nursing team by promptly responding to call lights and resolving concerns.
- Monitored vital signs and reported any abnormalities to the supervising nurse immediately, ensuring timely medical intervention when needed.
- Updated patient records accurately, enabling effective communication among healthcare providers for seamless care delivery.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted in patient mobility, improving their physical strength and independence with daily activities.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Host
JP's Pizzeria And Grille
East Liverpool, OH
01.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Shift Manager
SUBWAY®Restaurants
East Liverpool, OH
04.2021 - 01.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
No Degree - Nursing
Kent State University
East Liverpool, OH05.2026
High School Diploma -
East Liverpool High School
East Liverpool, OH05.2023
Skills
- Bathing Assistance
- Patient Care
- Basic Life Support
- Vital signs monitoring
- Compassion and Empathy
- Patient Transfers
- Bedside manner
- Feeding Assistance
- Reliable team player
- Direct Patient Care
- HIPAA Compliance
- Recording vital signs
- Patient-focused care
- Collecting vital signs
- Compassionate
- Dressing assistance
- Patient Lifting
- Supporting personal needs
- Safety Precautions
- Compassionate caregiver
- Adaptable
- Patient relationship building
- Patient Assessments
- Electronic Charting
- End of life care
- Documenting behaviors
- Specimen Collection
- Dementia and Alzheimer's knowledge
- Responding to emergencies
- Healthcare ethics
- Geriatric Care
- Maintaining privacy
- Companionship and emotional support
- Valid [State] driver's license
- Patient Management
- Transporting patients
- Activity Planning
- Light Housekeeping
- Complex Problem-Solving
- Inpatient Care
- Meal Planning
- Mobility Assistance
- Ambulation Assistance
- Trustworthy companion
Certification
- PT - Phlebotomy Technician
Timeline
Nurses Aide
The Orchard
04.2023 - Current
Host
JP's Pizzeria And Grille
01.2023 - Current
Shift Manager
SUBWAY®Restaurants
04.2021 - 01.2023
No Degree - Nursing
Kent State University
High School Diploma -
East Liverpool High School